ServiceNow ITSM Architect

Role :

We are seeking an ITSM architect and practice ITSM process evaluation Continual Service Improvement. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations.

Responsibilities:

Experience in successfully using process capability tools to assess process effectiveness

Adapt data collection practices to uphold standards for measurement of continuous improvement projects

Strong understanding of Value Stream mapping as a Lean tool to routinely evaluate process efficiency and identify process waste

Experience in translating Industry Best Practices into practical, usable, standard Service management processes

Managing aspects of Continuous Improvement portfolio of projects to ensure business case targets are assessed through benefits realization plans that include post implementation measure of actuals

Lead and/or support in process optimization initiatives which are related to internal processes and implement process improvements

Identify and drive Continual Service Improvements and innovation opportunities/plans based on assessments/audits/delivery assurance or issues identified for delivery management

Performing tasks & activities constituting ITSM Process deliverables, structuring them logically planning, risk identification & mitigation, dependency analysis

Qualifications:

Bachelor's degree.

ITIL 3 or 4 foundations preferred certification

Lean Six Sigma Yellow Belt or above certification

In-depth knowledge of ITSM processes and best practices.

A senior and experienced Infrastructure Service Management Architect with excellent communication skills (written and verbal) who can manage and control multiple streams

Strong problem-solving and analytical skills.

Preferred Skills:

Experience with ITSM implementation.

Familiarity with ServiceNow.

Knowledge on Continual Service Improvement and value stream mapping

Ability to interact with leadership and stakeholders

Schedule: Full-time

Travel: No