Contracts Services Specialist

Responsible for preparing, examining, analyzing and entering contracts sold by the Sales team.

Will also ensure back-up for License File changes/transfers and Contract cancellations, as well as order entry and process improvement.

* Review contracts set by Sales for accuracy and validity.

* Review paperwork for complete quote package and readiness.

* Check for discounts and proper approvals for sales orders.

* Processes Sales Orders in CRM according to the received purchase agreements.

* Generate sales orders in SAP and validate accuracy.

* Set appropriate shipping and billing blocks depending on order type and funding.

* Scan and attach documents to order in Clientele CRM.

* Manually create contacts for the Sales team.

* Review contracts created automatically with reference to sales orders for validity.

* Relay new customer information to customer master data team for set up.

* Conducts monthly billing analysis process, to identify failed billings and payment, their root causes and address those root causes by working together with IT and other internal teams.

* Designs and generates daily/weekly/monthly report on revenue and business relevant indicators.

* Processes contract cancellations as required, based on e-mails and CRM assignments; * Processes License File Changes, License File Transfers and Hardware Transfers for customers, based on CRM and e-mail assignments.

* Contributes in process improvement by tracking failure/potential failure points and support the implementation of changes.

* In-depth knowledge of related procedures and processes Required Skills: * 2-3 years of experience in contract management.

* Good understanding of technical objects, processes and products, for both Software and Hardware lines.

* Excellent knowledge of related SAP transactions and processes, MS Office, Customer Payment Portal and Clientele * Ability to deal with external and internal customers in a friendly, courteous manner.

* Ability to multi-task in a high-volume, high-stress environment, easily adapting to changing priorities.

* Ability to work overtime at end of quarters.

* Must have a professional demeanor and good people skills along with strong organization and problem-solving skills.

Education Requirements: * High School graduation required.

Desired Skills: * SAP experience.

* Strong background in reviewing and preparing contracts.

* Order processing experience.

* Analytical thinking * Proactivity Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Full-time