Service Administrator - ITIL Framework

Shift : UK shift Notice period : Immediate to 15 days max JOB DESCRIPTION : Job Title : Service Manager - ServiceNow System Administrator Professional Expertise : Qualifications : - ServiceNow Advanced Systems Administrator and/or Certified Application Developer and, ideally, Implementation Specialist - ITIL Foundation, with some ITIL lifecycle stream certificates, ideally Written and Verbal Communications : - Highly developed written communication skills and capable of producing global and sensitive communications to a varied audience at all levels in both Practice Areas and Business Services.

- Excellent verbal and interpersonal communications skills - some form of customer-facing interaction or consulting experience is a plus.

Core Competencies : Analytical Thought & Problem Solving : - Makes decisions that solve the immediate problem and prevent it from occurring again - Prepares for potential problems and contingencies in case things go wrong - Takes prompt action to resolve problems quickly - Makes pragmatic and practical decisions about how centrally driven initiatives should be implemented locally.

- Uses all relevant sources of information, including the team and other colleagues, to generate solutions Communicating and Influencing : - Uses a range of different influencing techniques - Takes account of different needs and concerns in order to effectively persuade others - Communicates effectively with the team through structured meetings and reviews - Resolves conflict and delivers feedback in an assertive and transparent way Commitment and Self-Motivation : - Monitors and reviews the quality of service that is provided in order to ensure that it meets/exceeds client expectations.

- Resolves any problems with clients confidentially and professionally - Remains positive even if progress is slow and solutions are diluted - Demonstrates a drive towards continual personal growth and development Leading & Developing Others : - Shapes team around clients' priorities - Tackles the root cause of performance issues rather than just the symptoms - Invites and encourages ideas about how the team can share knowledge and develop effectively - Provides public praise and recognition to those who have made successful contributions Organising and Managing Resources : - Manages multiple work streams/projects/roles and team members simultaneously - Ensures own and others' time is spent on activities that add the most value - Reviews plans regularly, adapting to current or future setbacks and obstacles - Recognises and plans for bottle necks and resource challenges in project plans Working Relationships : - Is a valued member of networks outside their immediate team - Demonstrates credibility and influence with senior clients or stakeholders - Initiates new client relationships - Takes responsibility for growing the reputation of the team Organisational/Strategic Thinking : - Demonstrates an understanding of what different departments do and how they work together - Demonstrates an understanding of the firm's priorities - the factors which impact business performance - and the consequences of this for implementation.

- Recognises unspoken constraints within the firm - what is and is not possible in certain situation - Demonstrates a good understanding of clients' operational and environmental pressures, priorities and objectives.

(ref:hirist.tech)