ITSM Business Consultant - ITIL Framework

Position Overview : We are seeking a Business Consultant with experience in Business Process Consulting (BPC), specifically within IT Service Management (ITSM). The ideal candidate will possess a minimum of 4 years of experience, demonstrating expertise in analyzing, designing, and optimizing ITSM processes to drive business value.

Qualifications : - Minimum of 4 years of experience in Business Process Consulting, with exposure to IT Service Management.

- Proven track record of analyzing, designing, and optimizing ITSM processes to enhance operational efficiency.

- Strong understanding of ITSM frameworks such as ITIL, COBIT, or ISO 20000.

- Experience working with ITSM tools and platforms, such as ServiceNow, BMC Remedy, or JIRA Service Desk.

- Excellent communication and presentation skills with the ability to engage stakeholders at all levels.

- Ability to work independently and collaboratively in a team environment.

- Relevant certifications in ITSM, business analysis, or project management are a plus.

Responsibilities : - Collaborate with clients to understand their business objectives and ITSM requirements.

- Conduct comprehensive assessments of existing ITSM processes, identifying areas for improvement and optimization.

- Design and document ITSM workflows, policies, and procedures tailored to client needs.

- Provide expert guidance on ITSM best practices, industry standards, and regulatory requirements.

- Support the implementation of ITSM solutions, ensuring alignment with business goals and objectives.

- Conduct stakeholder workshops, training sessions, and knowledge transfer sessions as required.

- Assist in the development of business cases, project plans, and ROI analysis for ITSM initiatives.

(ref:hirist.tech)