Engineer - System Administration

would be actively working on L0, L1 related issues on Windows platform.

He would be responsible for monitoring client infrastructure and needs to handle events within stipulated timeframe.

Candidate would be a part of 24-7 rotation support and would be responsible for answering Customer queries over the understanding of monitoring tools, the availability and performance of distributed IT infrastructures using tools.

Monitor multiple client environment 24x7 with the help of tools - application / system / platform / integration monitoring Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.

Taking ownership of issues reported and seeing problems through to resolution Enthusiasm for communicating with customers and triaging how-to requests, bugs, and getting customers back on track.

Provide timely updates to multiple internal stakeholders and update tickets worked upon.

Strong interpersonal and communication skills as well as a passion for serving customer needs Excellent oral and written communication skills Obsessive about continuous improvement Excellent team player and able to work under own initiative Ability to work remotely while remaining actively engaged in a very energetic, ambitious work culture.

Document all actions in accordance with standard company policies and procedures.

Notify customer and third-party service providers of issues, outages and remediation status Skills Required: Windows Servers L1 Basic Understanding of Windows Server 2003, 2008, 2012 and 2016 Basic Active Directory Knowledge Contact vendors in case of events that need their assistance.

Maintain/update runbooks and wiki databases with latest client information (ref:hirist.tech)