Research Clerk I

Description:

Its a full time position, completely remote after 2 months of paid onsite training.

Please follow the link below to apply for the job on Cass website:

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Under direct supervision, researches utility termination warnings, potential missing bills, and late fees by reviewing payment history, account posting, and status of check clearing to determine whether further action is required on notices according to department procedures.

Contacts utility vendors via telephone to determine reason and amount of balance due. Verifies address and that payment have been applied to proper account.

With guidance, negotiates a date extension for receipt of payment or arranges alternative solutions to avoid a client shut off of utility service. In addition, negotiates with the vendor removal of late fees and penalties assessed to the account.

Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility. Request replacement bills from vendor as needed.

Processes payment research items such as misapplied and stop payments, reissue checks, and pay now. Responsible for working closely with internal staff and vendors to minimize and correct errors, answers inquires, and resolves bill and account discrepancies.

With some supervision, operates the termination research, missing bill, and late fee databases. Organizes daily work within the termination research, missing bill, and late fee databases utilizing department standards and procedures in prioritizing and identifying the most critical research items.

Review and contact vendors listed on various late fee reports monthly. Determine which vendor’s late fees should be targeted and contact vendor to request removal charges based on established departmental procedures. Document the results and status of the phone call in the late fee database.

Answer vendor hotline and assist vendors with questions on a timely basis, within 2 hours of receipt of call or message.

Contact vendors who bill summary and round up/donation invoices and have the clients removed from those specific billing formats. Follow up on outstanding requests to ensure they have been removed.

Provides and maintains concise documentation of research, accurate production task time sheets, and updated departmental standards and procedures.

Works overtime as required by management.

Other duties as assigned by management.

SKILLS, ABILITIES AND MINIMUM LEVEL REQUIREMENTS:

Ability to effectively communicate both verbally and written and maintain a positive composure.

Possess good interpersonal skills.

Possess organizational skills in order to handle multiple tasks simultaneously and prioritize work.

Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators, and facsimile machines.

Ability to perform basic functions in the Microsoft Office suite.

Good analytical and problem-solving skills.

High school diploma or equivalent required.

6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.

General knowledge of the principles and practices of the utility billing process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ABOUT OUR COMPANY:

Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at

About Cass Information Systems, Inc.:

Full-Time