Information Technologist 3 - PN - Hybrid

Schedule: Full-time

Information Technologist 3

About Us:

The Ohio Department of Health’s (ODH) mission is advancing the health and well-being of all Ohioans by transforming the state’s public health system through unique partnerships and funding streams; addressing the community conditions and inequities that lead to disparities in health outcomes; and implementing data-driven, evidence-based solutions.

The Ohio Department of Health supports a hybrid teleworking model. This position may work a hybrid schedule at the discretion of the manager or supervisor, which will require occasional attendance in the office for training, meetings and other operational needs. Employees must reside within a reasonable distance to their assigned headquarters for compliance with workplace reporting requirements.

What You'll Do:

The Office of Management Information Systems is seeking candidates to fill a Information Technology Specialist 3 position. This is an expert level technician position that will support all aspects of agency software, operating systems, and desktop hardware (i.e., perform all tasks in the primary technology domain of "desktop support" and secondary technology "MS OS").

The incumbent of this position will:

provide Tier 2 IT customer service by providing maintenance and support for desktop computer hardware and application software by phone, remotely, or in person

install, monitor and maintain, configure, upgrade, and administrate desktop hardware and software (e.g., Windows 10, Office 365, Adobe)

monitor and triage tickets in personal and work unit queue in ServiceNow; assist lower-level staff in resolving issues

train users in use of programs and computer hardware (e.g., software ServiceNow, Windows 10, laptops and docks, peripherals); travel to remote Ohio Department of Health (ODH) facilities to provide IT customer service

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

For more information about our plans, visit: State of Ohio Medical Plans or our MyBenefits Guide.

Dental, Vision and Basic Life Insurance

Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away from Work and Work/Life Balance

Paid time off, including vacation, personal, and sick leave.

11 paid holidays per year.

Childbirth/Adoption leave.

For more information, visit our Total Rewards website!

Employee Development Funds

The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Position Qualifications:

Completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.

-Or 36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above.

Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:

Undergraduate or advanced degree in computer science or information systems

Experience working with customers to identify and troubleshoot computer software/hardware issues

Experience collaborating with other team members to solve technical issues

Experience troubleshooting MS Windows and applications (e.g., Office 365, Adobe) in an enterprise environment

Experience creating use documentation (e.g., user manuals, online self-help systems, and IT knowledge bases)

Experience with LAN/WAN computer network systems, applications, and user rights

Experience with providing informal knowledge sharing to coworkers

Experience working with a IT Service Management Portal (ticketing software)

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record.

Job Skills: Information Technology

Technical: Customer Service, Network Services

Professional: Analyzation, Attention to Detail, Customer Focus, Problem Solving