Technical Support Engineer

MPOYNT is currently putting together a dynamic delivery and results driven Service Management Team to help our client partners successfully adopt mobility, both as a technology product and productivity tool.

As a Technical Support Engineer, you will be a master problem solver and customer first focused technologist.

We will provide a deep and broad knowledge of the company’s eco-system, you will monitor, manage, and support all Production and Non-Production environments, while ensuring 24/7 product availability.

This is a full-time (in-person) role at our Toronto, ON HQ.

WHAT YOU’LL BE DOING: Provide technical support to troubleshoot and resolve all hardware and software problems within pre-defined service levels.

Collaborate with team members to perform root cause analysis and escalate unresolved issues to the next level of support.

Assist with physical setup and distribution of mobile devices, laptops, and network appliances.

Maintain inventory levels and communicate with both internal and external parties to ensure timely inventory replenishment and order fulfillment.

Maintain server activities and ensure availability of all supported server applications.

Ongoing maintenance of server and desktop environments by performing application upgrades and operating system patches.

Perform after hours support as required per on-call schedule rotation.

Provide technical content to compile knowledge base articles, network diagrams, etc.

Stay current on industry trends (relative to scope of responsibility), leveraging ideas to improve or better align IT systems and services.

SKILLS, QUALIFICATIONS & REQUIREMENTS: Degree or diploma in Computer Networking, Information technology, Computer Science.

Industry recognized certifications A+ and/or Network+. Minimum 2 years of relevant experience in Service Management.

Strong working knowledge of Active Directory, Exchange, SQL, O365, Azure, AWS.

Solid understanding of networking principals and server administration.

Experience administering and/or troubleshooting MDM/EMM solutions (i.e.

VMWare, SOTI, Microsoft Intune, JAMF). Basic understanding of ITIL best practices and Service Management platforms.

Experience navigating Wireless Carrier portals (i.e.

Bell, Rogers, Telus). Excellent ability to communicate findings clearly to both technical and non-technical audiences.

Bilingual in English and French is a nice to have.

Valid Drivers License.

Open to travel (approx.

25%). PERKS/BENEFITS: Medical/dental/vision package to fit your needs.

Work with an energetic and motivated team in an open concept atmosphere.

The unique opportunity to get in on the ground floor of something that is truly a game changer.