Linux, Technical Support

Requisition Number

87951BR

External Gateway Posting Date

23-Apr-2024

Supervisory Organization

Yale Center for Research Computing

University Job Title

Operating Systems Programmer

Bargaining Unit

None - Not included in the union (Yale Union Group)

Time Type

Full time

Duration Type

Regular

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (P5)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Computing and Information Systems

Total # of hours to be worked:

37.5

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

160 St. Ronan Street

New Haven, CT 06511

Position Focus:

The Yale Center for Research Computing (YCRC) advances research at Yale by administering a state-of-the-art cyber-infrastructure, providing sustainable research services, and facilitating an interdisciplinary approach to the development and application of advanced computing and data processing technology throughout the research community. Wright Lab is advancing the frontiers of fundamental physics through a broad research program in nuclear, particle, and astrophysics that includes precision studies of neutrinos; searches for dark matter; investigations of the building blocks and interactions of matter; exploration of quantum science and its applications for fundamental physics experiments; and observations of the early Universe. Together, YCRC and Wright Lab support state-of-the-art research facilities, technical infrastructure, and interaction spaces for innovative instrumentation development, hands-on research, and training the next generation of scientists.

This role will provide advanced technical support for faculty and researchers at the Wright Lab, Linux support and other scientific computing support, on-site administration and support for domain specific applications and computational hardware and software used in research. This may include relational databases, scientific software such as SAS, Matlab, and R, and scripting languages such as Python and PERL, hardware including desktops, laptops, servers, storage arrays in laboratory and workgroup environments. This role requires a thorough understanding of the IT needs of the Wright Lab research community and the ability to anticipate and plan for change. Flexible working hours may be required to support the needs of the community.

The following Essential Duties are generic in nature; the information contained in this Position Focus is most relevant to this position.

Essential Duties

1. Provides technical expertise in resolving user system deficiencies and determines appropriate action. 2. Provides system services and analyze system performance for stakeholders and intended end users. Performs all activities necessary to activate a new operating system or new release of an existing system, including analysis, design, implementation, and related documentation. Analyzes systems performance and modifies programs to increase the efficiency of the operation. Reinstates integrity of system as quickly as possible following an outage in order to minimize item and data loss. 3. Recommends and authorizes system upgrades and software installations. 4. Designs, develops and implements new system tools. 5. Analyzes execution time of commonly used instruction to identify and replaces those that are inefficient or slow to operation. 6. Analyzes, evaluates and takes steps to circumvent problems and restores systems to operating condition. 7. Contributes in the determination of specifications and determines the combination of options needed to tailor an operating system to meet the business needs. 8. Conducts training and user education. 9. Researches new technologies, processes, and methodologies. 10. May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in a related field and a minimum of two years of related work experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Expert working knowledge of RedHat Linux, and at least one scripting language (e.g., Python, Perl, bash).

Required Skill/Ability 2:

Ability to support staff, faculty and students working in a scientific and computationally intensive environment.

Required Skill/Ability 3:

Excellent technical writing with the ability to provide application-specific documentation tailored to individual users

Required Skill/Ability 4:

Ability to initiate and complete technical projects with minimal supervision. Attention to detail is necessary, as is maintaining a commitment to quality of service and user support.

Preferred Education, Experience and Skills:

Advanced degree in math or science, physics preferred. Experience in an academic/research institution. Advanced Linux/Unix OS systems administration experience. Any of the following is a plus: HPC, grid, or cloud computing; Configuration management and automated server deployment; Linux containers; Large-scale storage or distributed file systems; Managing hardware in data center/server rooms

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus