USPSC Program Operation Specialist/Senior Program Operations

SOLICITATION NUMBER: 7200AA24R00048 ISSUANCE DATE: April 15, 2024 CLOSING DATE AND TIME: August 27, 2024, 12:00 P.M.

Eastern Standard Time SUBJECT: Solicitation for U.S.

Personal Service Contractor (USPSC) Dear Prospective Offerors: The United States Government (USG), represented by the U.S.

Agency for International Development (USAID) is seeking offers from qualified persons to provide personal services under contract as described in this solicitation.

Offers must be in accordance with Attachment 1 of this solicitation.

Incomplete or unsigned offers will not be considered.

Offerors should retain copies of all offer materials for their records.

USAID will evaluate all offerors based on stated evaluation criteria.

USAID encourages all individuals, including those from disadvantaged and under-represented groups, to respond to the solicitation.

This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offer.

Any questions must be directed in writing to the Point of Contact specified in Attachment 1.

Sincerely, Ousay Wahaj Supervisory Contracting Officer Office of Acquisition & Assistance (M/OAA/BHA-CPS/PSC) I.

GENERAL INFORMATION 1.

SOLICITATION NO.: 7200AA24R00048 2.

ISSUANCE DATE: April 15, 2024 3.

CLOSING DATE AND TIME FOR RECEIPT OF OFFERS: August 27, 2024, 12:00 P.M.

Eastern Time This solicitation is open and continuous until August 27, 2024.

The following are the closing dates for each review period: May 30, 2024, 12:00 P.M.

Eastern Time August 27, 2024, 12:00 P.M.

Eastern Time Offerors not selected during a previous review period must reapply in order to be considered for positions available in subsequent review periods.

A review period may be canceled at the Contracting Officer’s discretion.

4.

POINT OF CONTACT: HBMO Recruitment Team, 5.

POSITION TITLE: Program Operation Specialist/Senior Program Operations Specialist (Multiple Positions) 6.

MARKET VALUE: $82,764 $107,590 equivalent to GS 11, $99,200 $128,956 equivalent to GS 12, $117,962 $153,354 equivalent to GS 13 Final compensation will be negotiated within the listed market value and will include Locality Pay for domestic USPSCs based on the location of the Official USAID Worksite, or the approved alternative worksite if approved for remote work.

USPSCs performing overseas are not entitled to Locality Pay.

This position can be filled at either the GS 11 ($82,764 $107,590), or GS 12 ($99,200 $128,956) or GS 13 ($117,962 $153,354) equivalent level, with Washington, D.C.

locality.

Offerors who meet the minimum qualifications for a GS 11 will be considered for the GS 11 level positions.

Offerors who meet the minimum qualifications for a GS 12 will be considered for the GS 12 level position.

Offerors who meet the minimum qualifications for a GS 13 will be considered for the GS 13 level unless designated otherwise per the guidance in IV.

SUBMITTING AN OFFER of this solicitation.

Offerors selected at the GS 11 may have an opportunity for advancement to the GS 12 equivalent after at least two years at the GS 11 level, if the individual receives a recommendation from the supervisor for advancement along with an Exceeds Successful performance evaluation.

Advancement to the GS 12 level is not guaranteed.

Offerors selected at the GS 12 may have an opportunity for advancement to the GS 13 equivalent after at least two years at the GS 12 level, if the individual receives a recommendation from the supervisor for advancement along with an Exceeds Successful performance evaluation.

Advancement to the GS 13 level is not guaranteed.

Salaries over and above the top of the pay range will not be entertained or negotiated.

7.

PLACE OF PERFORMANCE: USAID/Washington, D.C.

Relocation expenses will not be reimbursed for the U.S.

based positions.

8.

PERIOD OF PERFORMANCE: Five (5) years, tentatively 145 day estimated start date from closing 9.

ELIGIBLE OFFERORS: U.S.

Citizens Only 10.

SECURITY LEVEL REQUIRED: Secret If there is a change in circumstances requiring access to National Security information classified at the Top Secret level, the offeror may be asked to obtain and maintain a Secret up to Top Secret/Sensitive Compartmented Information level clearance as provided by USAID.

11.

STATEMENT OF DUTIES GENERAL STATEMENT OF PURPOSE OF THE CONTRACT The United States Agency for International Development (USAID) Bureau for Humanitarian Assistance (BHA) works to save lives, alleviate human suffering, and reduce the impact of disasters by helping people in need become more self reliant.

BHA is responsible for planning, coordinating, developing, achieving, monitoring, and evaluating international humanitarian assistance falling into two conceptual areas: 1) Humanitarian Response during emergencies and 2) Early Recovery, Risk Reduction, and Resilience activities to address longer term recovery after emergencies.

You can learn more about BHA on our website.

The Office of Humanitarian Business and Management Operations (HBMO) develops, maintains, and coordinates the Bureau’s critical business functions and processes in areas of acquisition and assistance, administrative management services, talent management, internal training, programmatic risk management, and audit management.

The office is organized into five divisions, namely: Acquisition and Assistance; Audit, Risk, and Performance Management (ARPM); Human Resources and Administrative Management Services; Budget and Finance; and Information Technology Management.

BHA’s DIVERSITY PHILOSOPHY Your Uniqueness is Welcome Here!

It takes talented people with unique experiences to provide the best humanitarian aid possible.

We are committed to having a workforce that reflects the global communities we serve.

We strive to create an inclusive workplace, where everyone brings their authentic selves to work.

We invite you to join us in providing humanitarian assistance to save lives and alleviate the suffering around the world.

STATEMENT OF DUTIES TO BE PERFORMED The Program Operations Specialist (POS) / Senior Program Operations Specialist (SPOS) positions are part of the Talent Acquisition Management and Outreach (TAMO) Team within the Human Resources and Administrative Management Services (HRAMS) Division.

TAMO supports BHA’s humanitarian assistance mandate by ensuring that the Bureau is appropriately staffed in a timely manner and that its processes, systems, and policies for resource management are streamlined and efficient.

The POS/SPOS will be responsible for providing support to managing operational aspects of the TAMO Team and HBMO, specifically functions related to procurement, management of contracts for program funded personnel, personnel services contracts, program planning, budget/finance, office administration, and security.

The POS and SPOS will liaise with various offices within USAID, including, but not limited to, BHA’s Administrative and Management Services (AMS), the Bureau for Management Office of Acquisition and Assistance (M/OAA), and Office of Security (SEC). At the GS 11 Equivalent Level, the POS will perform the following duties: Internal Coordination: ● Serve as the primary point of contact for all PSC related BHA/AMS requests, including, but not limited to, access to the Agency’s cloud computing technology for customer service tracking known as ServiceNow, facilitating facility, and security clearances.

Ensure that all requests meet the Agency standards and appropriate regulations.

Provide updates to office personnel regarding status of request and the necessary documentation required.

Maintain documentation regarding status of security clearances, requests for clearances, and expirations of current clearances.

Update the AMS request and security clearance tracking spreadsheets as necessary.

● Assist in responding to Bureau or Agency data calls relating to resource management, space, security clearances, teleworking and other administrative issues.

● In conjunction with TAMO Team Leader, serve as PSC/Staffing point of contact for BHA and its institutional support contractor that provides recruiting and contract management services.

Ensure that all appropriate approvals for staffing actions are requested and received in a timely manner.

Develop and maintain systems to track the flow of work related to recruitment and contract actions.

Draft recurring reports based on collected data or formalized databases.

Process contract actions in Agency procurement systems and financial systems.

Contracting Management and Other General Duties and Responsibilities: ● Prepare memorandums requesting approval of security clearance upgrades.

● Prepare necessary paperwork and facilitate the processing of requests for new badges or replacement of lost badges.

● Support all aspects of employee onboarding which may include, but not limited to, new employee orientation related tasks and coordinating with the PSC Contracts Team.

● Maintain and update the records for BHA’s non direct hire personnel in the internal database.

● Develop and implement a standardized filing system to ensure that the TAMO Team files and records are in compliance with the agency guidance and procedures.

This may include, but is not limited to, managing the Resource Team’s electronic databases (i.e.

GovTA and Google Drive) and shared drive folders.

● Recognize and resolve problems which impede the process of completing actions within the area of responsibility and keep the TAMO Team Leader informed at all times of the status of assigned tasks, and any potential problems which might arise that would require higher level intervention.

● Draft a variety of documentation and correspondence, and reports involving both technical and specialized terminology.

Perform independent research and gather background information as needed.

● Provide advice and guidance to assist BHA regional and technical teams in development of contractible statements of work, procurement processes and procedures.

This includes but is not limited to reviewing budgets, drafting market value determinations and other pre award/postaward PSC contracting activities.

● The PSC may be expected to obtain an Agreement Officer's Representative (AOR) or Contracting Officer's Representative (COR) certification.

The AOR/COR oversees agreements and/or contracts.

This includes but is not limited to reviewing invoices, approvals, program/project deliverables (i.e.

work plans, annual reports, month status reports), travel requests, key personnel requests, financial/budget reports, contractor performance evaluations, and compliance.

More information about the AOR/COR responsibilities and related requirements can be found in the COR designation letter and the AOR designation letter.

In the event that this role requires an AOR/COR certification, mandatory training will be provided.

● The USPSC is responsible for carrying out assignments and consults with the supervisor for policy interpretations.

● This position may be expected to be able to qualify, train for and routinely serve on disaster/humanitarian responses in Washington DC or in the disaster area.

These can either be Disaster Assistance Response Teams (DARTs) and/or Response Management Teams (RMTs). DARTs are deployed to the field in response to disasters and operate in the field, providing staff an opportunity to deploy overseas for an extended period of time.

RMTs are based in Washington, DC and provide services to support DARTs, such as coordination and external engagement, communications, planning, logistics, travel coordination, or other similar duties (depending on the RMT role). ● As needed, may serve on temporary short term assignments (“detail”) on other teams within the office or bureau to meet operational needs during staff shortages.

Duties performed while in detail will be aligned with existing duties and responsibilities and will be directly related to the position’s scope of work.

● As needed, staff is expected to support BHA’s hiring efforts and serve on PSC hiring committees.

Training will be provided.

At the GS 12 Equivalent Level, the POS will have primary responsibilities for some tasks and secondary responsibilities for others: (If the PSC is promoted during contract performance) Internal Coordination: ● Advise office personnel regarding status of clearance and the necessary documentation required.

Maintain documentation regarding status of security clearances, requests for clearances, and expirations of current clearances.

● Serve as the primary point of contact for all BHA/AMS requests, including, but not limited to, access to Agency’s cloud computing technology for customer service tracking, facilitating facility, and security clearances.

Ensure that all requests meet the Agency standards and appropriate regulations.

Provide advice to office personnel regarding status of request and the necessary documentation required.

Maintain documentation regarding status of security clearances, requests for clearances, and expirations of current clearances.

Update the AMS request and security clearance tracking spreadsheets as necessary.

● ● Serve as a backup to support all aspects of employee onboarding which may include, but not limited to, new employee orientation related tasks and coordinating with the PSC Contracts Team.

Administrative and Other General Duties and Responsibilities: ● Develop and maintain a system to track and manage flow of work related to recruitment and contract actions to ensure procurement planning objectives are met.

● Prepare necessary paperwork and facilitate the processing of requests for new badges or replacement of lost badges, security clearances or security upgrades.

● Draft recurring reports based on collected data or formalized databases.

Process contract actions in agency procurement systems and financial systems.

● Serve as a back up point of contact for security clearances.

Ensure that security clearances and requests for security clearances meet the Agency standards and appropriate regulations.

● Recognize and resolve problems which impede the delivery of humanitarian assistance.

Keep TAMO’s Team Leader informed at all times of the status of responses, and any potential problems which might arise that would require higher level intervention.

● Assist in maintaining staffing tables for reports for program funded staff.

● The PSC may be expected to obtain an Agreement Officer's Representative (AOR) or Contracting Officer's Representative (COR) certification.

The AOR/COR oversees agreements and/or contracts.

This includes but is not limited to reviewing invoices, approvals, program/project deliverables (i.e.

work plans, annual reports, month status reports), travel requests, key personnel requests, financial/budget reports, contractor performance evaluations, and compliance.

More information about the AOR/COR responsibilities and related requirements can be found in the COR designation letter and the AOR designation letter.

In the event that this role requires an AOR/COR certification, mandatory training will be provided.

● The USPSC is responsible for carrying out assignments and consults with the supervisor for policy interpretations.

● This position may be expected to be able to qualify, train for and routinely serve on disaster/humanitarian responses in Washington DC or in the disaster area.

These can either be Disaster Assistance Response Teams (DARTs) and/or Response Management Teams (RMTs). DARTs are deployed to the field in response to disasters and operate in the field, providing staff an opportunity to deploy overseas for an extended period of time.

RMTs are based in Washington, DC and provide services to support DARTs, such as coordination and external engagement, communications, planning, logistics, travel coordination, or other similar duties (depending on the RMT role). ● As needed, may serve on temporary short term assignments (“detail”) on other teams within the office or