Clerical Associate - Outpatient Mental Health PT

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

Healthcare of Ontario Pension Plan (HOOPP)

Group Benefits, including Health & Dental, for full time employees

Employee & Family Assistance Program

Career Development & Education Grant

Wellness & Wellbeing Program

Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at

Job Description

Salary

$24.615 - $26.687

Schedule

Days, Monday - Friday

Shift

8 hrs

Expected Number of hours: 20 hours/week (not a guarantee of hours)

As a key member of our Registration/Admission Clerical team, the Clerical Associate’s responsibilities include, but are not limited to: provide clerical support to Mental Health Services in all aspects of clerical needs in an outpatient clinic. On-going maintenance of files, booking of appointments and other clerical support, including sorting and filing of reports, opening medical records, discharges while working with CDS and OMHRS, maintaining training files. Maintenance of filing units including record shifting, purging, and general file management duties. Retrieval and faxing of documents. Answering the telephone and directing calls. Processing information for release to external agencies. The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Protection Information Act (PHIPA).

This is position will work days for the Mental Health program. Some weekends and/or evenings may be required. This position also involves inpatient unit relief, performing registration/clerical duties as required for the Mental Health Program.

The physical demands of the role may include but are not limited to sitting, standing, walking, pushing, pulling, lifting and bending. This position contributes to ensuring there is a safe environment for patients, staff and visitors and enhances an exceptional patient experience. Other duties as per job fact sheet.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Skills and Qualifications

Medical Office Administration program certificate required

Medical terminology certificate required

Recent experience in a hospital environment preferred

Knowledge of psychiatric terminology and experience working with psychiatric patients required

Familiarity with Meditech medical record modules, Meditech terminology, Meditech system modules including order entry and admissions, and community wide scheduling an asset

Knowledge of health record systems, privacy concepts, and basic release of information principles required

Knowledge of health record processes (discharges, quantitative analysis, coding and abstracting, ect.) required

Ability to handle a physically demanding job involving occasional heavy lifting, overhead reaching, walking and bending for prolonged periods required

Knowledge of and experience with standard office equipment (computers, printers, photocopiers, fax machines, etc.) required

Superior keyboarding skills and Microsoft office experience required

Excellent interpersonal and communication skills (both verbal and written), telephone communication skills, and customer service skills essential

Ability to prioritize in a fast paced environment with competing priorities, while demonstrating excellent customer service skills

Able to perform well with minimal supervision

Demonstrated ability to attend work on a regular basis is required

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.