Account Manager, Day Shift, Executive Services

Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Adventist Healthcare seeks to hire an experienced Account Manager for our Support Center who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Account Manager, you will:

•Assists with and/or manages and provides high-level service to assigned accounts to support client retention and meet/exceed client expectations.

•Supports department goals and objectives set out by the department director and works to ensure results meet/exceed department practices and standards.

•Provides a high level of proactive service to support the retention of clients. This includes providing timely response and follow-up; routine outreach to provide program utilization review and/or program consulting; assessing client status, concerns, and expectations; and maintaining positive working relationships.

•Identifies client goals and resources, consults client on best practices, and develops customized strategic wellness plan, based on the unique goals and objectives of the client.

•Assesses client program needs through the collection and analysis of quantitative/qualitative data to develop a client’s incentive program strategy and annual program plan.

•Identifies, understands, and resolves client issues, keeping leadership abreast of issue status and escalating high-level issues to ensure appropriate response and resolution. This includes establishing timelines for deliverables, when appropriate, and maintaining positive relationships while resolving issues.

•Collaborates with the corporate benefits team to gather data and work with benefit providers. Maintains confidentiality of all member, practitioner, client, and proprietary information.

•Assists in training new staff including mentoring/shadowing and creating training materials and resources.

•Ensures timely and accurate key departmental and interdepartmental documentation of client interactions, activities, and issues, including client files, implementations and renewals, and other assigned documentation.

•Stay current on trends for corporate wellness, regulatory changes, and general market practices.

•Serves as program consultant and subject matter expert.

•Aids in the negotiation of contracts and contractual changes and coordinates preparations of proposals, plans, specifications, and financial conditions of contracts.

•Ensures adherence to master plans and timelines; develops solutions to program problems and directs work of others assigned to the program from various departments.

•Conducts regular client meetings, face-to-face, telephonic, or via webinar, as well as onsite client review.

•Performs other duties and responsibilities as assigned

Qualifications include:

•Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.

•Demonstrated understanding of employer well-being programs, specifically the Employee Assistance Program (EAP) and applicable employer wellness programs.

•Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

•Demonstrated ability to manage multiple clients and effectively organize, prioritize, multi-task, and manage time.

•Demonstrated accuracy and productivity in a changing environment with constant interruptions.

•Demonstrated ability to professionally consult with and manage complex clients with multiple products and locations in an efficient and effective manner.

•Demonstrated ability to assess information, problems, issues, situations, and procedures and seek support from the manager when appropriate.

•Ability to exercise strict confidentiality in all matters.

•Ability to work independently, take initiative, and contribute to new ideas.

•Familiar with standard concepts, practices, and procedures in wellness trends.

•3-5 years of program management experience

Outstanding verbal, phone personal, and written communication skills (email, client presentations, and internal documentation/reporting).

•Active American Heart Association Basic Life Support (BLS) certification required

Work Schedule:

Monday-Friday Day Shift

#GR8 Other

At Adventist HealthCare our job is to care for you.

We do this by offering:

Work life balance through nonrotating shifts

Recognition and rewards for professional expertise

403(b) retirement plan

Free Employee parking

Benefits Eligible Positions:

Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting

Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

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