Assistant Boutique Manager

MAIN PURPOSE

As an Ambassador of Montblanc, the Assistant Boutique Manager will be responsible to develop and maximize the performance of the boutique through the achievement of sales, profit and strategic objectives. The incumbent will be working with an exciting team and assisting the Boutique Manager for a successful customer experience.

CONTEXT

Based in the Boutique, reporting to the Boutique Manager, representing the brand inside and outside the boutique

KEY CONTACTS:

Internal

Boutique team

Retail Director

Retail Operations Manager

Retail Coordinator

Marketing Department

Trainer

Visual Merchandiser

External

Clients

Richemont Dubai Shared Service (focus CS, Logistics)

Mall Management

KEY RESPONSIBILITIES

Maximise performance of the boutique

Apply all international & local Retail guidelines

Support Boutique Manager in the management of the boutique team

The Assistant Boutique Manager is responsible for:

Sales

Maximise turnover of the boutique

Sales generated inside the boutique

Sales generated outside the boutique (presentations made in palaces and to VIP clients)

Discount management: Control of discount in the boutique

Support the sales team in achieving their personal targets and contributing to the achievement of the targets of the boutique

Assisting other Sales Associates during sales (service, gift wrapping, etc.),

Assisting Sales Associates and Stock controller in administrative tasks (cash register, stock)

Observation and coaching of the team in sales process

Monitor KPI development and propose action plan to the Boutique Manager

Customer Focus & Service

Direct contact with Royals and Collectors

Contributes to the implementation of customer relationship programs

Contributes to the improvement of database registration (quantity and quality)

Contributes to professional Customer Service / After Sales Service execution in Boutique

Operations and Admin

Main contact for all requests related to the boutique in absence of the Boutique Manager

Ensure strict adherence to the Richemont & Montblanc specific Retail procedures

Proper maintenance in the Boutique

Implementation of security concept

Assisting with Boutique Reports (Daily, After Sales, Analysis)

Support in Team Management & Leadership

Definition and follow up on KPI’s & targets for the team

Motivation of the team

Integration and training of new Sales Associates in the field

Monitor self-learning progress of team

Training & coaching of the Boutique team on the job

Support in Operations, Admin & Marketing

Proper execution and timely delivery of boutique reports

Execution of promotion and incentives on boutique level

Propose and support in the realisations of Marketing activities (commercial)

With Stock Controller

Optimising stock management in Boutiques (replenishment, rotation, inventory, etc.)

With Visual Merchandiser & Retail Operations Manager

Excellence at POS at any time & control of quality of displays

Adhesion to appropriate display and product guidelines at all times