Front Office Associate

Responsibilities

Greet and welcome guests upon their arrival and assign rooms

Perform all check-in and check-out tasks

Manage online and phone reservations

Handle payment processing for services and maintain accurate record of transactions

Respond to the inquiries and complaints of the guests

Maintain a neat and presentable front desk.

Take all incoming calls, transfer them, or hold the line for messages.

Maintain up-to-date records and files.

Take on other responsibilities as assigned (schedules, etc.)

Requirements and Skills

Bachelor's degree in hospitality, tourism, hotel management, business administration, or a related field

Preferably, residing in or near Pamplona

At least six months of experience as a front office associate

Excellent oral and written communication skills

Excellent knowledge of MS Office (especially Excel and Word)

Excellent organizational and multitasking skills

Problem-solving skills

Customer service-oriented

Willing to be trained

Willing to be assigned in Pamplona, Camarines Sur

Summary of role requirements:

Flexible hours available

1 year of relevant work experience required for this role

Working rights required for this role

Full time