International Sales Support Specialist

Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

Mohawk is looking for an International Sales Support Specialist to provide our Residential and Commercial sales teams with knowledge and guidance to ensure every Mohawk customer has an excellent experience. Each International Sales Support Specialist is responsible for a region or territory and provides support for all product categories.

What you’ll do:

Provide exceptional customer service by investigating problems and providing solutions that build customer and sales confidence

Provide accurate and highly responsive resolution to a variety of service and processing related, incoming sales requests

Proactively monitor, analyze and communicate potential service failures or negative business impacts

Understand the internal (sales structure, customer base, shipping guidelines, inventory movement, cut off and transfer times, warehouse hours and contacts etc.) and external (regional current events, politics, weather changes, etc.) demographics of assigned regions

Provide support for order management activities, including new product launches, check and reserve stock, order status, locate inventory, order modification, order entry, routing and logistics functions, product specifications sheets, marketing, installation and sales programs, specials or promotions

Send customs documents to freight forwarders in a timely manner; complete SLIs

Arrange air cargo pickup and truckload shipments

What you have:

High School Diploma and minimum of 5 years of related customer-facing experience

Working knowledge of CRM management or Salesforce, and AS400 (preferred)

Ability to speak and interpret Spanish (preferred)

High degree of skill and ability to explain complex matters related to customer orders and sales information to ensure customer and sales satisfaction

What you’re good at:

Working collaboratively as part of a fast-paced team, with strong personal organization, poise and professionalism

Communicating effectively with a wide range of individuals, both internally and externally, in written, oral and interpersonal form

Staying organized and paying attention to detail in a fast-paced environment

Connecting with employees, sales and customers at all levels, and building strong relationships

Achieving results through team efforts, challenging established practices and drawing relevant conclusions

What else?

While we’re a primarily an in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time

We’re located in a pretty great spot – check out this video to see what we mean

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.