Team Lead (Pangasinan Based) Hybrid Set-Up

The Team Lead will be responsible for managing day-to-day operations, quality of email interactions, performance according to the relevant Service Level metrics, and compliance to guidelines and policies for providing the Services.

Qualifications:

Supervisor/ Leadership & People Management

Background in Retail account/program would be a huge advantage

At least 2 year(s) of working experience as a Team Lead is required for this position

Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

Willing to work in 24x7 shifting schedules

Good Analytical & Coordination skills are essential.

Excellent Customer Service skills

Able to work in a team and collaborative environment

Can Lead a team of at least 15 resources, and has the ability to identity and grow talent, lead, motivate and coach direct reports

Highly Analytical and Data Driven

Proficient in conflict management

Excellent communications skills (both written and spoken) to handle global client interactions

Applicants must be willing to work in mid shift, graveyard shift and or Holidays and Weekends if needed.

Must be residing within Pangasinan province

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.

1 Speaking English PL2 Required

* Proficiency Legends

Proficiency Level Generic Reference

PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Schedule: Full-time

Shift: Day Job

Travel: No