Assistant General Manager

If you enjoy creating a lively, fun environment and can deliver results on-time with a smile, then Tropical Smoothie Café is the place for you! We’re looking for a top-notch leader who embraces our values and culture and believes in our motto that when you eat better, you feel better. The ideal candidate has an outgoing personality with a go-getter mindset that caters not only to our guests, but also to our team.

We welcome an entrepreneurial spirit that wants to learn & grow through active participation in a fast-paced environment. As a General Manager for Tropical Smoothie Cafe, you will develop your team to be the best they can be, ensure raving fan guests and run a profitable restaurant. Success in your position is built by recruiting people that believe Relationships Rule, Think Bigger, committed to being All In and love giving High Fives. Encouraging the best out of your team is a must to ensure exceptional guest experience and achieving company financial goals. Our company leadership team must align with our mission which is to be the most beloved restaurant brand by sharing the fun & craveability of the tropics. It’s Tropic Time! Up for the challenge? Be a part of an expanding company, and join our team today!

SKILLS & QUALIFICATIONS:

Leadership – Ability to engage with & develop others. Gives clear direction & understands the power of listening. Inspire others.

Emotional Intelligence – Know how to navigate human behavior whether it be others &/or oneself.

Communication – Able to clearly, effectively & proactively communicate a range of expectations, needs & desires. Embrace criticism & able to learn from feedback.

Problem Solving & Conflict Resolution – Able to seek & negotiate solutions that allows for win-win opportunities.

Positive Attitude – Maintain a positive & supportive outlook during difficult situations. Foster a positive culture to allow for team peak performance.

Resilience & Adaptability – Understands the value of hard work and perseverance. Able to quickly recover & adapt in difficult situations.

Detail Oriented & Organization – Trained eye for attention to details. Works in a productive & efficient manner. Plans for success.

Creativity – Able to think outside of the box. Pursues opportunities to constantly innovate & improve people, systems & procedures.

Multi-task – Attentive to a number important time sensitive responsibilities while being able to identify and prioritize accordingly.

EDUCATION & EXPERIENCE:

Minimum of 3 years of management experience in the full service or fast-casual restaurant industry

High school diploma required; Associate’s degree or higher preferred

Experience in training and developing people

Experience in sales and customer service

Demonstrate experience in operational excellence in both front of the house and back of the house

Proven track record of managing cost of goods and labor

Understanding of business reports and budgets

Basic computer skills, including Microsoft Word, Excel and Outlook

Effective verbal and written communication skills

Servsafe® Certification preferred.

ROLES & RESPONSIBILITIES:

Coach and develop team members at your restaurant

Constant communication of values, strategies, and objectives

Assigning responsibilities; planning, monitoring, and evaluating job results; developing incentives; cultivating a team-like environment where team feels appreciated & valued; providing on-going training opportunities

Builds company image by collaborating with customers, vendors, community organizations, and employees; enforcing ethical business practices

Maintains quality service by establishing and enforcing our organization’s standards

Monitors & comprehends sales growth and cost management of the café against the budgeted expectation and historical performance, to maintain profitability best practices.

Maintains and exceeds guest expectations to build brand loyalty & repeat business.

Present a consistent, professional image of the café (and team) by maintaining all sanitation and appearance standards

Communicate and remain update-to-date on all marketing and promotional materials. Executes marketing and sales programs, following appropriate guidelines.

Build café sales by cultivating relationships in the business community and initiating local store marketing campaigns.

Upholds the highest food quality and hospitality standards

Ensures food safety, maintains product inventory and develops staff to prepare all food at the highest level

Maintain cleanliness, safety standards, and applies knowledge of all policies and procedures

Enjoy working in the food & beverage industry

Tropical Smoothie was born on a beach. There was no art on the walls, because we had no walls. The view was all the art we needed. That first blender was almost as loud as the surf. Fresh fruit came in by the basket, strapped to the front of our cruiser bicycles. Between volleyball games, walks in the sand and dips in the water – they lined up. And the smoothies poured out. We learned a lot on that beach. Most of all, we learned a better way to live. Take things easy, soak up the sunshine and be who you are. We learned the need to a getaway is not a once-a-year-thing – it’s an everyday thing. If we can inspire people to eat better and live better, if we can help the whole world feel a little more like that beach, then we will have done something pretty rad. That’s the idea. That’s Tropical Smoothie Café.