Airport Restaurant General Manager

Job Description

Looking for a General Manager to operate 2 locations in Terminal E inside the Ronald Reagan National Airport: Peet's Coffee and Wolfgang Bar and Bites

Compensation: $65,000 - $75,000 Annually

Dental, Health, 401(k), Quarterly bonuses, PTO

Location: Ronald Reagan National Airport

Position Summary:

An MCA General Manager is responsible for all day-to-day restaurant operations. This includes BOH and FOH hiring, manager/employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, inventory, cost control, sanitation, safety, and responsibility for tracking revenues and cash accounts. Responsible for ensuring the highest level of customer service throughout the operation. Being a role model/leader with the ability to solve problems, make informed decisions, and manage the workforce and time wisely to achieve maximum results.

Responsibilities:

Ensures responsibility for daily opening and closings, including protocols and accurate documentation

Ensure a high level of customer service for all guests

Execute all MCA Operating Procedures and ensure that they are adhered to by all employees

Participation and contribution to management meetings

Lead and ensure pre-shift/post-shift meetings and communication with staff

Ensure that all subordinate management duties and assignments are performed according to MCA protocols and completed in a timely manner

Ensure that all deliveries are recorded and reconciled with original purchase orders

Ensure organization and freshness of stock, and oversee replacements as needed

Ensure the level of inventory per MCA standards and freshness, while adhering to budget

Complete and accurately place all required orders for the operation while monitoring weekly spending amounts so that they are in line with weekly targets/budgets

Ensure that an end-of-night report is completed to ensure the correct recording of all transactions

Ensure that all cash items are balanced and accounted for daily

Ensure cash handling of register, deposits, and safe funds

Identify strategies that lead to increased revenue, and lead and execute employee training and implementation

Ensure all transactions and voids are processed correctly

Ensure all cash payments are received, recorded and a receipt is provided to the customer

Ensure all locations are kept to a high level of cleanliness at all times

Ensure that all waste, store transfers, promotional stock, and breakages are documented

Ensure hiring the highest quality staff; ensure orientation, training, development, and performance management

Ensure adequate staffing for busy periods, and management / supervisory assistance as needed

Maintain weekly staff schedule ensuring fair distribution of hours to all staff, using the most cost-effective staffing, and adhering to staffing budget

Ensure that all staff is punctual and dressed in the correct uniform.

Develop managers/assistants to address staff training, development, and discipline, using MCA company standards and procedures

Ensure the recording of any injuries/illnesses/accidents that occur, no matter how minor, using correct accident reporting procedures

Ensure that menu / new product briefings are carried out regularly with all employees

Work closely, and communicate with the Director of Operations to always ensure a smooth operation

Coach, mentor, and develop the management skills of assistants and supervisors. Document performance issues as needed

Ensure all work is carried out in compliance with Health & Safety regulations

Ensuring all management and staff are engaged in their work, and problems are dealt with in a humane, consistent, and professional manner

Oversee and ensure customer service per MCA/Brand standards

Deal with complaints from customers in an efficient and courteous manner

Deal with inquiries from customers in a courteous/professional manner

Address Mystery Shopper Reports in a prompt and effective manner

Responsible for ensuring all storerooms and loading areas are clean and always organized

Qualifications

Associate degree or equivalent in Hospitality, Business or Culinary Arts

Minimum 3 years of management experience, preferably in full-service restaurants

Knowledge of P&L as an asset

Working experience in operations budgeting and forecasting

Knowledge of marketing techniques and impact on business results

Experience in guest relations, negotiations, and complaint handling

Excellent verbal and written communication skills

Commitment to service of customers, staff, co-workers, and management

Demonstrated leadership ability; ability to lead by example

High integrity and honesty

High Work Ethic, passion, and commitment

Ability to work full-time hours to manage the operation, including weekdays, weekends, and holidays

Demonstrated coaching and development skills

Ability to train and delegate

Follow-through and dependability

Adherence and modeling of all MCA policies and procedures

Knowledge and commitment to safety and food sanitation

Health Department approved Food Handler Manager Certification

Willingness to undergo and Federal Background check

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