EMS Call Taker & Dispatcher Afternoon and Evening

Job Description

Midwood EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.

WHY WORK WITH MIDWOOD EMS:

Flexible Schedules

Weekly Paychecks

Paid Time Off

Professional Work Environment

Friendly, Dedicated Coworkers

The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.

Key Duties and Responsibilities:

Working directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ patient to set up any and all transport

Verifying patients’ insurance coverage

Answering phone calls and making phone calls

Taking insurance information for company billing department

Processing credit card payments

Dispatching calls using radio codes and practices

Required Knowledge, Skills and Abilities:

Previous Emergency Medical Services (EMS) dispatch experience, STRONGLY PREFERRED

Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems, preferred

Knowledge of Medical Terminology

Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English

Strong attention to detail and the ability to multi-task in a fast paced environment

Ability to establish effective working relationships with personnel from multiple departments and divisions

Flexibility to work nights, weekends, and holidays as needed – due to the nature of the EMS industry we operates 24 hours a day, 7 days a week

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