Customer Service Respresentative
Description:
Job Description
$17 - $22 hourlyResponsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Greets customer side of car/front door by name
Review damages with the customer and distinguish between related and unrelated damages
Explain the repair process to the customer and check for understanding
Completes “check in” inspection procedure by marking vehicle for related and unrelated damages and taking/uploading photos
Communicates customer concerns and damages with the estimator, office, and shop manager
Assists with daily CSR responsibilities: answering phones, assisting customer walk-ins, entering payments, etc.
Scheduling repair appointments
Qualifications:
You must have experience working in a team environment to be considered for this role.
Previous experience in providing exceptional customer service is a requirement.
Proficiency in multitasking, prioritizing tasks, and maintaining organization is essential for this position.
Strong communication skills are a mandatory requirement for this role.
Exceptional organizational skills and attention to detail are crucial for success in this position.
Prior knowledge of payment processing and reconciliation is a preferred qualification.
Experience in a body shop environment would be a valuable asset for this role.
About Company
C&L Autobody is a regional Multiple-Shop Organization (MSO) with 10 body shops throughout Morris, Sussex, Warren, Union, and Middlesex counties in Northern NJ. We also manage one of the largest towing fleets in the state. As one of NJ’s largest family-owned MSOs, we pride ourselves on delivering an unmatched level of customer service and craftsmanship for all your collision repair needs.
We offer full benefits (medical, dental, and vision), paid time off, and an IRA with a company match. Our hours are Monday through Friday, 8 am to 5 pm.