Customer Service Rep (CSR-San Mateo)

Job Description

AUTO 360 Garage in San Mateo, CA is looking to hire a full-time Customer Service Rep (CSR) to help our customers and provide administrative assistance around the office. Do you enjoy meeting new people and helping others? Would you like to join a team of people who work hard and have fun? Are you looking to learn new things, improve your skills, and build a great career? If so, please read on!

ABOUT AUTO 360

As automotive experts, we provide honest car repairs, collision work, and bodywork. With a team of excellent office workers and top-notch service technicians, we're ready to get each customer back on the road. Our technology is also excellent and helps us provide the best experience possible for our clients. We know that getting into accidents is no fun and that dealing with all the aftermath, such as fixing the car, is no fun either. With a rich history beginning in 1963, we strive to make our customers' lives easier by applying processes we've learned over the years to ensure precision and perfection.

We have been able to provide great services for years by treating our team fairly and like family. Our staff is our most prized possession and we're committed to making sure they are taken care of. We want our team to be safe and happy and invested in the growth of the Auto 360 Garage brand. We want people to make this their home and bring their best foot forward.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)

As a Customer Service Rep, you provide customer support by handling requests over the phone or in person. You're always professional and kind to clients as you handle their concerns or questions. Additionally, you manage our schedule by booking appointments and reviewing upcoming arrangements. You will be scanning, emailing attaching documents so knowing your way around a computer. You make sure that our time is well organized and distributed so we can smoothly take in cars and customers as needed. You also work closely with an estimator at times. It is important that you bring a smile with you every day to work. You will have interactions with not only our customers but our vendors and insurance companies. You get a great sense of accomplishment helping others and ensuring our customers get the best auto services they need! Our CSR is the face of Auto 360 Garage and are the first to greet our customers.

QUALIFICATIONS FOR A CUSTOMER SERVICE REP (CSR)

Customer service experience (1+ years of experience is preferred, but we will train)

Automotive experience would be a plus! Do you have excellent communication skills? Are you someone who has a positive, can-do attitude? Can you be patient and professional with all our clients? Do you have a customer-oriented attitude? Are you detail-oriented and organized? Do you have amazing phone etiquette? Are you a team player and work well with others? If yes, you might just be perfect for this administrative position!

ARE YOU READY TO JOIN OUR AUTO TEAM?

If you feel that you would be right for this Customer Service Rep (CSR) job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 94402

Job Posted by ApplicantPro