Specialist, Service Delivery Engineer-Event/Change Mgmt

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

IT Change Management is a critical for organization, this is to aids in smooth, controlled and structured approach of deploying any change in the IT infrastructure or in the Applications to ensure minimal disruption.

Key Accountabilities

Apply a structured methodology and lead change management activities

Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Support communication efforts:

Enable the design, development, delivery and management of key communications.

Assess the change impact:

Conduct impact analyses, assess change readiness, and identify key stakeholders.

Support training efforts:

Provide input, document requirements, and support the design and delivery of training programs.

Job Duties & responsibilities

Complete change management assessments

Identify, analyze and prepare risk mitigation tactics

Identify and manage anticipated and persistent resistance

Consult and coach project teams

Create actionable deliverables for the core change management plans: Sponsor Plan,

People Manager Plan, Communications Plan, and Training Plan

Create actionable deliverables for any required "Extend" plans, such as the Resistance

Management Plan

Support and engage senior leaders

Coach people managers and supervisors

Support organizational design and definition of roles and responsibilities

Coordinate efforts with other specialists

Integrate change management activities into the project plan

Evaluate and ensure user readiness

Manage stakeholders

Track and report issues

Define and measure success metrics and monitor change progress

Support change management at the organizational level

Manage the change portfolio

Required Experience

Experience in IT Change Management, Understanding of Technology, Basic knowledge of banking sector

Education / Preferred Qualifications

Graduate (preferably technology or relevant field)

Core Competencies

Change and Incident Management

Technical Competencies

ITIL certification (good to have)

Work Relationship

Will be working closely with the technology team for change management related tasks and process requirements. Active participation and presentation in all audits conducted for the process. Completing all regulatory submission in time.

DBS India - Culture & Behaviors

Drive Performance Through Value Based Propositions

Ensure Customer Focus by Delighting Customers & Reduce Complaints

Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation

Enhance Knowledge Base, Build Skill Sets & Develop Competencies

Invest in Team Building & Motivation through Ideation & Innovation

Execute at Speed While Maintaining Error Free Operations

Develop a Passion for Performance to Grow Talent Pool

Maintain the Highest Standards of Honesty and Integrity

Schedule: Full-time

Travel: