Customer Service Officer

Position Title: Customer Service Officer

Department: NDS

Reports to: Branch Operations Manager

Job Purpose

Execute all aspects related to branch operations in a timely and effective manner

Ensure effective customer service

Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities

Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance

Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers

Support the branch operations officer in book-keeping and maintenance of documents

Job Duties & responsibilities

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions

Process cash transactions, transfer transactions and clearing of instruments

Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits

Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard

Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.

Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience

2-4 years Banking Experience

Education / Preferred Qualifications

Graduate preferably Banking/Commerce

Core Competencies

Excellent interpersonal and communication skills

Ability to build strong relationships with clients.

Responsible

Ability to meet deadlines.

Knowledge about internal/external regulations.

Technical Competencies

Good Computer Knowledge

Work Relationship

Team player

Self-motivated and takes initiative

DBS India - Culture & Behaviors

Performance through Value Based Propositions

Ensure customer focus by delighting customers & reduce complaints

Build pride and passion to protect, maintain and enhance DBS’ image and reputation

Enhance knowledge base, build skill sets & develop competencies

Execute at speed while maintaining error free operations

Maintain the highest standards of honesty and integrity

Schedule: Full-time

Travel: