Logistics Contract Manager - Appliances Tampa FL

Job Description

3PL Contract Operations Manager - Appliance Delivery Management Experience Required

The Contract Operations Manager is responsible for leading carrier development and non-asset delivery operations for the assigned Client Contract. This position focuses on developing a carrier network to provide the required delivery capacity and compliance with client contracts as well as internal quality and service standards. In addition, this individual will be responsible for creating an environment where all carriers are internally competitive, high performing, self-motivated, follow established procedures, and exemplify company values. This individual will also work to strategically develop long-term carrier relationships.

Supports and locally manages Client Contract(s) assigned by the Dir. of Operations

Manages performance of carriers to established KPIs

Ensures compliance with contract specifications, regulations, and internal policies

Duties

Recruit, train, develop, and manage the carrier team to ensure individual and company success

Lead the carrier operations team, ensuring on-time pick-up and delivery, and maintaining positive relationships with carriers

Continuously develop recruiting pipeline to foster performance management and any related turnover

Provide exceptional customer service to clients and clients' customers.

Implement and maintain best practices with carriers

Identify and anticipate hurdles and work with Director and support staff on a plan to overcome them

Follow through on daily routes by tracking, making calls where appropriate, and submitting accurate billing

Meet or exceed established performance minimums for assigned locations

Understand and promote the company’s culture, mission, values, policies, and procedures

Requirements / Skills

Appliance Delivery Account Management Experience

Field leadership and team building experience

Experience in operations / 3PL management or similar position

Good written and verbal communication abilities

Strong management skills and leadership presence to command and motivate carrier group

Must have strong problem-solving skills and the ability to think and respond quickly to service issues

Proficient with Microsoft Office and general computer skills

Job Type: Full-time

Salary: $50,000.00 - $67,000.00 per year

Benefits:

Flexible schedule

Schedule:

10 hour shift

8 hour shift

Holidays

Weekends as needed

Ability to commute/relocate:

Tampa, FL 33610 : Reliably commute or planning to relocate before starting work (Required)

Experience:

Microsoft Office: 1 year (Preferred)

In-Home Delivery & Installation / Final Mile management: 1 year (Required - appliance management)

Work Location: Hybrid remote