General Manager

Job Description

Position Overview:

The Restaurant General Manager (RGM) is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant.

The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees) – great management experience!

What we offer:

Full-time employee benefits:

Medical, dental, vision, life insurance benefits (eligible after 30 days)

Full-time, 30+ hours per week

PTO, accrual after 90 days

FREE meal(s) per work shift

Anniversary rewards and recognition program

Opportunity for advancement, continued professional training

Flexibility

Summary of Responsibilities:

Profitability

Has primary accountability for the restaurant profit and loss (P&L) and actively manages towards desired financial outcomes

Drives sales through proactive guest service, people development and operations management

Guest

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility

Enhance guest experience by developing a prompt action plan to address and resolve any guest issues or concerns – enhance your customer-service skills!

Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives

People

Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team

On-boards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs

Provides coaching and feedback to all direct reports to increase the restaurant team’s capabilities and raise restaurant performance

Operations

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws and BKC policies while upholding operational and brand standards

*Performs duties of the Assistant Manager and Hourly Shift coordinator when necessary

Qualifications and Skills:

Must be at least eighteen (18) years of age

Bachelor’s degree in Communications preferred, Associates degree or a combination of experience and education (3-5 years of experience in Quick service restaurant (QSR))

Strong understanding of P&L management and drivers of restaurant profitability

Ability to prioritize own and others’ work and time to meet deadlines and objectives

Demonstrated leadership skills and understanding of guest service principles

Available to work evenings, weekends and holidays

Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

*Carolina Franchise Holdings dba Burger King is an equal opportunity employer and we encourage all qualified applicants to apply