Front Office Supervisor

Job Description

The Merchant Hotel is seeking a passionate, outgoing and compassionate leader to oversee our Guest Experience team and create magical moments for the guests of our luxury boutique Salem, MA hotel. Located in the center of Salem, steps away from the city’s museums, restaurants and historic sites, we offer our guests a beautiful respite from the energy of the downtown area and an attentive, personalized style of service. This position would be a perfect fit for a highly organized person who loves the limelight and sparking joy in others!

Our small team does a little bit of everything and needs someone who is excited for an opportunity to actively participate throughout the property on a daily basis and meaningfully engage with our guests.Compensation:

$20 - $22 hourlyResponsibilities:

Along with being the face of our Guest Experience team, some of the responsibilities of this position include:

Directly overseeing all Front Desk, Reservations, and Billing functions

Ensuring that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise

Supervising and ensuring the ongoing training of the Guest Experience team

Planning and directing our guest recognition program

Participating in the conception and execution of our curated food and beverage program

Working with the General Manager, elevate the guest and team experience

Learning the ins and outs of our property in order to troubleshoot operational issues

Qualifications:

Must enjoy and be able to meet the public with poise. A great conversationalist with the ability to quickly build rapport and credibility

Excellent English written and verbal communication skills, conveying information and ideas clearly

Proficient in Microsoft Office or similar environment

Proficient with Clock or similar property management systems

2+ years of hotel front of house, or related, experience

Must be neat, courteous, flexible and extremely detail-oriented.

Ability to take and give direction and work with a variety of colleagues and guests

A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"

A team player who is flexible and willing to help support the property and Lark Hotels goals and the ability to support other hotel room operations

About Company

Rum, pepper, and a little bit of mystery… The Merchant - Steeped in Salem’s shipping port, with a dash of whimsy, our Salem, MA hotel’s name and tagline pay homage to Joshua Ward, the post-Revolutionary sea merchant and privateer who commissioned the stunning federal style building that today houses our Salem boutique hotel.

A historic gem, located in the heart of downtown, The Merchant’s playful design and ambiance pay homage to the rich history of the town, while offering guests updates in a luxurious, relaxed setting.

The Merchant, a LARK collection hotel. Lark Hotels embrace the locations they are in - but in playful, unexpected ways. Think ‘sense of place’ with imagination and a touch of mischief. As our guest, you are invited to experience modern luxury in the heart of iconic destinations. To feel the pull of a nostalgic getaway while surrounded by today’s amenities. To find attentive service when you want it and privacy when you don’t.