FRONT DESK MANAGER

Job Description

Job description for Front Desk Manager

Responsibilities for Front Desk Manager

Responsible for the running of the front desk by hiring and training all front desk agents and leading by example.

Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.

Assist in the development and monitoring of the budget to provide top quality customer service.

Schedule the front office staff and supervise workload during shifts.

Answer phone inquiries, direct calls, and provide basic information.

Track and make sure that all staff completes required training.

Booking and making point of contact for all group blocks.

Qualifications for Front Desk Manager

1 year of previous front desk manager or front desk supervisor experience is required.

Excellent leadership, management, and team building skills.

Must have strong verbal and written communication skills.

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Ability to multitask, prioritize, and manage time.