Field Service Manager (apprentice)

Job Description

About us:

Able Applied Technologies (AAT USA, LLC) is a vibrant, growing company founded 17 years ago in Columbus, Ohio. We manufacture customized, cutting-edge LED signage for gas stations

across North America with product currently in over 40,000 sites. We are passionate about the quality of our product and committed to a culture of perpetual innovation.

Description:

Position begins with a 6-12 month apprenticeship program. Responsible for managing and growing the department to arrange the best possible on-site service in a timely and cost-effective manner.

Qualifications:

Bachelor’s degree or an equivalent of education and experience.

3+ Years dispatch and/or customer service experience

Previous Sign Install Experience a plus

Excellent customer service

Safety and quality focused

Excellent written, verbal and communication skills

Excellent organizational skills

Core Responsibilities:

Initial "boot camp" Tech Support training for initial 3-6 months

Additional 6-month apprenticeship in Field Services

Manage relationships with Field Service companies

Grow department staff as needed

Ensure that all work orders meet SLA’s

Manage all paperwork such as PO’s, Work Orders, Parts Orders and Installation Instructions, etc.

Oversee work orders to the point of completion

Oversee the part return process for Full and Part Only warranty orders

Document all service company compliance

Ensure return of parts from installer if required - same as above

Collaborate with inventory and shipping departments as needed

Collaborate with Tech Support and Engineering Depart on escalated repairs

Review invoices that are beyond allowable dollar limit for standard approval

Comprehensive technical knowledge of product

Understanding of lighted cabinets, monument signs and EMC’s

Understanding of site surveys

Demonstrate flexibility in work hours to include availability for overtime hours as required by management.

Attend all necessary meetings and training as required.

What we offer:

Salary range of $58K-$65k

401K match

Heath care allowance

Short-term, long-term insurance

Central location in newly renovated historic building

Positive, supportive team culture

Opportunities for growth

AAT is proud to be an equal opportunity employer. We are committed to an inclusive culture both for our employees and the customers we serve. We welcome and encourage applicants of any race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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