Customer Service Advisor

Job Description

Flagship Car Wash is hiring Great People! We currently operate 41 sites in the D.C., Maryland, Virginia area and have plans for continuous expansion. Flagship a Spotless Brands Company, is one of the fastest growing and largest car wash platforms in the United States.

Full-Service Customer Service Advisors earn competitive base hourly rates and incentive pay which may include tips or commission! Quality talent is at the heart of our culture, which inspires our people’s potential and will motivate them to be their best. We invest in our talent by offering the tools, training, and resources needed for career development and advancement.

As A Team Member You Will:

Greet the customer and acknowledge their request

Check-In the customer and verify information

Engage customers by delivering the highest level of customer service.

Demonstrate knowledge of each of the wash packages and promotions.

Explain and recommend Loyalty and Rewards membership programs to retail customers.

Be an expert on all sales processes and initiatives

Use POS system to process payments and register memberships

Follow all company rules, policies, and procedures.

Other duties as assigned.

What We Are Looking For:

A team player that creates joy for each customer experience.

Ability to display excellent customer service skills and professionalism.

Ability to stand for long periods of time, lift up to 50lbs, and operate in a fast-moving environment with or without accommodation.

Flexible availability to include nights, weekends, and holidays.

Able to work in an outdoor climate during seasonal weather conditions.

Qualified candidates must be a minimum of 16 years of age and able to pass a contingent background screening.

What's in it for you?

Competitive pay

On the job training

Opportunity for advancement and professional development

Free Car Washes

Benefits including PTO, 401K, Health Insurance, and Paid Holidays for Full Time Employees

Job Types: Full-time, Part-time, Seasonal

Salary: From $16.70 per hour

Schedule Estimate:

8-hour daily shift

Weekly overtime hours during peak season

Day shift

Evening shift

Morning shift

Work Location: In-person

Spotless Brands and its affiliate brands are an Equal Employment Opportunity (EEO) employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.