Assistant Manager

Job Description

The Assistant Manager is responsible for assisted leading the FOH and BOH operations of the Cafe. You will spend significant time performing managerial duties, as well as some back of house cooking functions. Key responsibilities include training and disciplining restaurant team members as well as the management team. You are responsible for ensuring excellent guest experience, the safety of our guests, team members and property, and product quality. The Assistant Manager will help the GM hit operational and sales goals for the Cafe, as well as operate within brand standards.

Responibilities Include:

Wears a "manager's hat” in operating the store.

Knowledgeable and proficient in each position within the cafe.

Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.

Recruits and trains new Crew Members to ensure the café is performing properly.

Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.

Leads and coaches staff during each shift to ensure brand standards are upheld.

Helps manage the brand experience, including hospitality, quality control, and speed of service.

Ensures all safety and security policies are being followed as set by the brand.

Trains cross functional Team Members to ensure the store is staffed at the appropriate level.

Manages the inventory with the manager and par levels.

Ensures equipment is operable to execute brand standards.

Drives servsafe compliance and proper food handling procedures.

Performs any additional tasks necessary to run the store.

Experience & Knowledge

Legally able to work within the State and Federal guidelines.

Servsafe certification Preferred.

Strong in driving operational execution in both FOH and BOH.

Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fastpaced organization.

Physical Requirements

Continuous standing and walking throughout the duration of each shift.

Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.

Constant face-to-face interactions with crew members and customers.

Safely navigate in a fast-paced café environment.

Ability to multi-task and remain positive in sometimes stressful working conditions.

Working Conditions

Assistant Managers can expect to have a 35-50 hour work week, dictated by the needs of the business.

• Some early mornings, late evenings, weekend, and/or holiday hours and will have additional opening/closing responsibilities.

• Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.

• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.

• Fun, fast paced, upbeat environment with no fryers!

• Comfortable with a high level of change