Franchise Operations specialist

You’re an original. So are we.

We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labour and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For nearly 170 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen®, Signature by Levi Strauss & Co.™ and Beyond Yoga.

Job & Purpose:

The Franchise Operations Specialist oversees all contractual agreements with franchise partners and is responsible for ensuring smooth and efficient day-to-day operations across our franchise network.

This role focuses on providing support to franchise partners, implementing operational best practices, and facilitating communication between franchisees and corporate teams. The goal is to enhance overall operational performance and contribute to the success of our franchise partners.

Back up and replacement for open positions within the team – development opportunities into Real Estate Manager or Partner DM

Key Results:

Operational Excellence/Compliance & Standards

Implement and maintain standardized operational procedures across the franchise network.

Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.

Ensure franchisees adhere to company policies, procedures, and quality standards.

Implement and oversee retail/omni capabilities based on LS&Co. DTC standards

Franchisee Support:

Provide ongoing support to franchise partners and partner district managers, addressing operational queries and concerns.

Conduct regular check-ins (QBR’s) to review operational performance and offer assistance.

Communication and Collaboration:

Act as a liaison between franchisees and corporate support teams.

Facilitate communication channels to ensure timely and effective information flow.

Contracts & Legal Documents

Oversees all contractual agreements and critical dates and creates actions and follow up to ensure contractual security and consistency

Key Responsibilities:

Oversees entire store portfolio (partner & O&O), ensures data accuracy in Partner Retail Stores Overview and Expansion/Capex Tracker.

Support to set up Strategical Business Pan and Distribution Strategy across all markets

Capex budget control – follow up, update & alignment with finance planning for finance plan and forecasts

AFP & QBR building & works closely with finance planning to control and analyses performance and kpi, identifies opportunities and blind spots in the business

Internal communication and coordination of tasks in partner retail and real estate

Prepares meetings and overviews for ongoing projects (status renewals, closings, new projects) and discuss further procedures

Creates presentations, dashboards and reporting files

Execute/manage dedicated projects and tasks as delegated within framework of role and /or set of competencies and key member of Franchise Business Unit

Ownership of partner data base – control and flag critical dates and updates – alignment with real estate & partner team to ensure accuracy

Preparation of monthly cluster real estate board

Supporting fleet/portfolio reviews with the team, building rent & performance analysis

Flags and follows up contractual contract end dates, break options and critical dates

Setting up contracts, addendums, with legal/external lawyers, incl. signing process

Preparation of SBD s, Store Briefs (RPB), meetings/presentations (e.g. partner QBR s)

Commercial implementation and support of xstore and omni channel capabilities in partner stores – project management and commercial counterpart – commercial interface between IT and franchise partner

Review and flag operational blind spots of partner business based on kpi analysis to achieve operational excellence in partner stores

Setting up FR store schedules, addendums to MFA with legal/external lawyers, incl. signing process

Creating annual real estate action plans for each partner and follows up with partner/real estate team

Support partner store opening processes, following up on status quo, connecting departments to ensure smooth store openings

Quarterly DIP/Bonus process for Partner DM s – calculation and communication to finance planning and HR/payroll

Market research and market mapping - collaboration with 3rd parties and collecting, evaluating and archiving market data, preparation of market reviews and competitor analyses

Travel: 90% office, 10% travel

Education:

Completed apprenticeship or university degree in commercial business field

Experience:

Background in retail and real estate is ideal

2+ years of work experience in similar role or in retail business

Specialized Knowledge/Technical Skills:

Organizational talent and strong communication skills (internal & external)

Result oriented and business minded

Analytical mindset and understanding of financials and kpi s

Fluency English in written and spoken

Computer literate and system minded

Well-organized, detail minded and highly accurate

Passionate about Retail and Fashion industry

Excellent MS Office skills

Excellent time management and organizational skills

Demonstrated ability to manage multiple projects and be able to prioritize in a fast paced environment

Decision Making and Problem solving:

Pragmatic problem-solving attitude

Excellent team player, collaboration skills

Proven ability to build and maintain productive working relationships

Internal & External Relationships:

Internal: O&O DM & Operations, Real Estate, Partner DM’s, FP&A, Retail IT, Legal, Planning/Trading

External: Franchise & Commissionaire Partner, Brokers/Developers

LOCATIONBarcelona, Spain

FULL TIME/PART TIMEFull time

Current LS&Co Employees, apply via your Workday account.

R-0119516