Sales Agent

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

POSITION DESCRIPTION

Sales Agent

Reporting to: Team Leader

As Acquire employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire.

A SNAPSHOT OF YOUR ROLE

We are looking for an OS&D Coordinator to enhance the delivery experience and to provide delivery execution solutions to our accounts

Taking inbound and outbound calls for customers to handle service issues regarding their mobility device and or account

Understanding customer business challenges.

Developing the solution and designing the architecture to solve the customer need.

Establishing business cases and helping customers choose our solution.

Provide excellent customer service

Take ownership until issue is resolved

Coordinating with order writers, engineer and customer to provision orders timely.

Handle all calls with courtesy and professionalism

Research required information using available resources

Manage and resolve customer complaints

Achieve Sales Target

A BIT ABOUT YOU

At least 6 months of work experience in the call center industry

Customer Service background

Proficient in English

Excellent verbal and written communication skills

Active listening skills

Organizational skills

Sound judgement

Flexibility and adaptability

Resilience and the ability to work under pressure

Interest to interact with people

WHAT SUCCESS LOOKS LIKE

High customer satisfaction.

Excellent feedback from customers.

Achievement of KPIs.

WHAT WE VALUE

We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each with other.

Acquire is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

I have read and understood this Position Description and am happy to abide by it while employed by Acquire BPO.

Join the A-Team and experience the A-Life!

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