SERVICE ADVISOR

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a Service Advisor at Audi Atlanta today!

What Jim Ellis Can Offer You:

Weekly Pay Checks + Bonuses based on performance

Employee discounts on products, services, and vehicle purchases

Closed on Sundays + 6 Employer-Paid Holidays + Paid Time Off

Employee Referral Program of up to $500 per referral

Medical, Dental, and Vision Insurance

401k

Provided lunch on Saturdays

Career advancement opportunities and promotions from within

Highly competitive pay and productive shop

Paid Training

Long-term and Short-term Disability

Employee Assistance Program

$10,000 company-paid life insurance for full-time employees (additional coverage available)

Continued Education with Dale Carnegie and DeVry University

Your Responsibilities & Essential Job Duties:

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer

Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles

Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system

Communicate additional repair and service needs to the customer based on vehicle inspection

Administer the manufacturer warranty for qualifying vehicle repairs

Confirm and offer resolution to customer concerns

Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Job Requirements & Qualifications:

High school diploma or equivalent preferred

Must be authorized to work in the US

Must have a valid Driver’s License

Minimum of 18 years of age to be able to drive for the company

Previous Service Advisor experience is preferred

CDK experience is preferred

Ability to multi-task in a fast-paced work environment

Basic mechanical understanding of a vehicle

Why Choose Jim Ellis?

Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.