Service Advisor

The United Nissan Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Forman Automotive Network as a caregiver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping him or her turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day.

Responsibilities

Who Would I Interact With?

You will interact daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers.

Your day-to-day responsibilities!

Setting, confirming and preparing for appointments with customers to expedite their service experience

Greeting customers in a timely and friendly manner

Providing an exceptional customer experience to drive loyalty

Determining vehicle needs based on customer information and a vehicle walk-around

Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle

Producing repair orders for customers with full transparency including cost and time estimates

Communicating frequently with Technicians and Parts Associates to ensure timely completion of work

Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed

Setting and achieving targeted sales goals

Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information

Creating a great vehicle delivery experience for the Customer

Following up with Customers to ensure satisfaction

How will I know if I am successful?

The performance of a Service Advisor is measured by achieving:

Targeted sales goals

Targeted Customer Satisfaction Index

What are the requirements for this job?

High School diploma or equivalent

Proven ability to provide an exceptional customer experience

Ability to set and achieve targeted goals

Ability to thrive in a fast-paced environment with many priorities

Prior sales experience preferred but not required

Demonstrated communication and interpersonal skills

Organization and follow-up skills

Experience and desire to work with technology

Valid in-state driver's license and have and maintain an acceptable, safe driving record