Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Primary Purpose:
You assist the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. You help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Kate Spade standards.
You lead by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Kate Spade Service standards.
The successful individual will leverage their proficiency to...
Take ownership, accountability for store and personal productivity
Contributes to setting goals and holds team accountable for productivity standards
Provides leadership through role modeling Kate Spade Service behaviors and Kate Spade approach standards
Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
Consistently ensures all daily tasks are completed without negatively impacting service
Resolve conflicts with team members in a timely and productive manner
Inspires team to meet and exceed performance standards
Utilizes all Kate Spade training initiatives to assist in developing the team and provide coaching to other team members
Develop plans to address key business issues, utilizes plans to impact business and achieve desired results
The accomplished individual will possess...
3 years’ experience in retail or service industry
1 year experience in a position of leadership, management experience preferred
Ability to communicate effectively with customers and staff, maneuver sales floor
Ability to meet moderate stockroom lifting requirements, and store climbing requirements
Experience working in a fast paced retail environment.
Excellent client service and communication skills
Proficient in Microsoft Excel, Word, and Outlook
Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at