Area Operations Manager (Jakarta)

About The Role As Area Operation Manager, you will be an integral player in the Indonesia Region team.

Focus on managing the supply, you will handle full operational activities related to our driver-partners, including operations monitoring (that include acquisition, onboarding, engagement, suspension), ensure the SOP is in compliance with area regulations, and collaborate with various stakeholders in ensuring the full capacity of the performances of our driver-partners in efforts to providing the best experience for our drivers.

What You Will Do:

Accountable for day-to-day operations monitoring (2W and 4W) including: driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrant), driver income through driver expenses reduction and providing alternative income (i.e. Swadaya, Promo Go)

Collaborate with Area Head for day-to-day escalated issues around driver services

Collaborate with Sales and Consumer Engagement team to achieve shared target in Area level

Responsible for end to end processes channel walk in center (Driver Support Unit) in the area

Ensure SOP and legal compliances in the area

Manage and evaluate all programs related with generating more high quality drivers in the region

Support ROH in product changes roll out in the region

What You Will Need:

At least 5 years experience in operations, preferably at the managerial level and from Multi National Company

Having strong analytical thinking and problem solving skills using various improvement tools and methods

Having good understanding about supply and demand planning

Having good communication skills and good attention to detail and routine activities

Able to create creative solutions toward operation issues and empower relevant team to execute properly

Able to handle communication in community or mass conflict

Proficiency in English

Having Six Sigma Black Belt Certification is an advantage

About The Team Area Operations Manager (AOM) will work within direct command of Area Head and matrix collaboratively with the regional operations team on some projects. You will lead the Operations team consisting of Operations Supervisor and Staff as well as Satellite Operations Supervisor for specific cities attached to your area. You play a pivotal role to improve the quality life of drivers and at the same time ensuring our consumers are easily helped by providing sufficient supply. Though everyday will be very challenging managing the entire operations in the area but you feel great satisfaction as you are directly creating a social impact.