Customer Service Representative

Seeking an independent, compassionate Customer Service Representative to join our team!

Why Caring Hands Animal Hospital Clarendon in Arlington, VA?

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Veterinary Receptionist (CCS) Qualifications/Requirements

The primary role of all Caring Hands Animal Hospital employees is to ensure that our clients and patients experience top-notch customer service and excellent patient care. Specific responsibilities of the Veterinary Receptionist include:

Strong Customer Service skills. Ability to effectively communicate and educate clients.

Be proficient in a variety of administrative skills and techniques ranging from but not limited to: data entry, filing, faxing, emails, use of office equipment, etc.

Operate a high volume multi-line phone system, make and receive calls.

Ability to maintain the appointment schedule. Scheduling appointments (exams, surgical procedures, etc.), monitoring for changes and adjust as needed

Knowledgeable of small animal practice include wellness, vaccine schedules, preventative medications and routine lab work

Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar and terms

Greeting guests and appointment check in/out.

Ability to process client transactions and assist in accounting of cash drawer; run end-of-day transaction reports

Maintain a clean and orderly facility.

Qualified applicants will have the following traits & abilities:

Previous relevant experience desirable

Must be 18 years of age or older

Excellent communication skills, and teamwork abilities. Must be motivated to maintain our standards of excellent client services and high-quality patient care. Be a team player with exceptional client service and communication skills, attention to detail with a positive and compassionate attitude

Strong computer skills. To perform this job successfully it will be necessary to become proficient in the use of the practice management software (AviMark).

Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

Competitive salary of $16.00-$23.00 dependent on experience and skills.

Medical, dental, vision, and prescription drug benefits for you and eligible dependents

Paid time off for full-time employees

401(k) plan

Continuing education allowance for licensed technicians

Guardian voluntary benefits