Lead Quality Assurance Engineer

Quality Assurance Lead Engineer

*This is a hybrid role*

The Opportunity

We are seeking an experienced and highly skilled Lead QA Engineer to join our team. As a Lead QA Engineer, you will play a pivotal role in ensuring the quality and success of our software projects. Your primary responsibilities will include providing leadership and guidance to the QA team, overseeing testing activities, developing and implementing test strategies, executing test cases, coordinating with cross-functional teams, identifying and reporting defects, and maintaining automated testing frameworks. Additionally, you will analyze test results, provide recommendations for improvement, mentor and train team members, monitor project timelines, and stay updated with industry trends and advancements in software quality assurance practices. The ideal candidate will have a strong background in QA engineering, exceptional leadership abilities, and a passion for delivering high-quality products. Join us and be an integral part of our journey towards excellence in software quality assurance.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.

We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

What we value

Commitment

Respect & Dignity

Passion

Caring

Accountability

Reliability

As a QA Lead, you excel at the below core competencies

Building partnerships and working collaboratively with others to meet shared objectives

Operating effectively, even when things are not certain or the way forward is not clear

Takes full ownership over decisions, actions, and failures

The impact you’ll make

Lead and mentor a team of Automation Engineers, collaborating closely with Products and developers to automate test cases and scenarios effectively.

Apply coding and programming languages effectively to testing activities, demonstrating a strong understanding of their application.

Monitor industry-standard metrics and account-specific metrics to adapt internal QA standards accordingly.

Ensure the delivery of high-quality releases with minimal defects.

Collaborate with the Technical Lead and developers to define and comprehend test requirements.

Provide accurate estimates, including risk assessment, for effective planning and commitments.

Manage and assess the testing workload while effectively communicating resource requirements to meet targets.

What you will bring

Bachelor's degree in computer science, Information Systems, or a related discipline.

6+ years of experience in Java/ C#.

6+ years of experience in a QA Automation Engineer role.

Basic knowledge of Swift is a plus

Proficient in an object-oriented language, preferably Java or C#.

Strong hands-on experience in Web and Mobile Automation using tools such as Selenium, Appium, Maven, and TestNG.

Experience in REST API testing and automating API workflows.

Knowledge of unit testing, regression testing, integration testing, and compatibility testing.

Familiarity with Agile/Scrum development processes.

Proficient in using defect-tracking tools like Jira and Test Management Tools like TestRail.

Solid understanding of MySQL and proficient in debugging using tools like Charles, Firebug, Inspect and even going through server logs.

Familiarity with CI/CD pipelines and experience with continuous integration tools like Jenkins and Azure DevOps.

Experience in performance and/or security testing is advantageous.

Excellent written and verbal communication skills.

This role requires a strong coding background.

Strong experience in managing and mentoring QA engineers.

As a member of the KWI team you will receive

Full Medical, Dental and Vision

4 weeks of PTO in your first year

Summer Fridays all year round

Tuition Reimbursement

Discount from building café

401(K) with a 50% company match (up to 6% of employee contribution)

Employee Referral Program

Volunteer day each year

Our work space

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.