Field Services Engineer (Semiconductor Equipment)

This is a full-time/direct-hire Field Services Engineer position with a growing international semiconductor equipment provider with a presence in Hillsboro, OR. This role will be 80% onsite and the rest remote. Semiconductor industry experience is required.

Job Description:

This position is responsible for providing field service engineering activities to Company customers independently

This position troubleshoots more complicated products and problems

Receives service calls from customers

Determines customer need or problem and responds accordingly

May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site

Performs preventative maintenance on Company products

Establishes and manages a local maintenance service

Provides liaison between customer and applications programmer for customer requests involving change in applications

Researches market needs and customer applications of Company products

Submits application report to management in a timely manner

Supports sales activities and establishes and maintains good relationship with customers

Participates in sales meetings as required

Provides training to other Company field service engineers as needed

Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

Requirements:

Bachelors degree in Mechanical or Electrical Engineering or equivalent field

At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry

Desire to be customer facing

Occasional travel domestically to other client cities as needed