Support Analyst, IT

Canvas Worldwide is currently seeking a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.), account maintenance, and cloud services. Additionally, you will assist in maintaining our technical knowledge base and inventory.

Responsibilities:

Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel

Assist in the creation and testing of endpoint device standards and deployments

Work to ensure proper SLA response times and security standards, escalating as needed.

Create and maintain knowledgebase articles on solutions, processes, and workflow

Assist in preparing and enforcing logging and reporting procedures for end-user computing operations

Assist with inventory and provide oversight to management

Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates

Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues

Be able to list and transport computers and devices for setup and shipping

Qualifications:

At least two years of experience in a comparable position

Strong communication skills, providing reliable support for associates

Strong familiarity with Intune, Azure, MS Office 365, SharePoint, Adobe

Understanding cloud computing services, including Microsoft, Google, and AWS

Zendesk experience is a plus

Salary and Benefits

Competitive salary. Generous benefits include health coverage, unlimited PTO, and matching 401(k)

Canvas Worldwide is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

CA Applicants: Canvas Worldwide practices Fair Chance Hiring