Virtual Workplace Expert

Shift:

Schedule: Full-time

JOB PURPOSE

Provide specialist virtual desktop technical capability and delivery within the Workplace Virtualisation team including design, integration of new and future technologies, project and BAU support.

Working closely with other Workplace & Infrastructure technical, project and product, this role will involve the delivery of strategic direction and expansion of the AXA Virtual desktop infrastructure as well as a strong design and integration mind-set to support any future move to a true cloud based service.

You are part of an international Virtual Workplace team consisting out of 50+ virtual desktop experts managing 20+ Citrix farms for 30.000+ users.

The Virtual Desktop, with its supporting tools and dedicated infrastructure is a critical service to AXA GO and other customers, and provides the core of the desktop platform. The role will require interaction with the tiered support chain and senior technical players in AXA Group Operations and the Business units.

KEY ACCOUNTABILITIES

Contribute significantly to and assist with the delivery and maintenance of the Virtual Desktop roadmap, in conjunction with relevant Tech Specialists & architects.

Develop the virtual desktop and application hosting offerings to support local & global requirements.

Develop the business cases for usage of the correct desktop platforms to local and global customers.

Ensure all relevant project proposals align with the global strategy and are optimised for the end users.

Assist Tech specialists within the team providing guidance, support and consultancy

Maintain expertise, working with other AXA Group Operations teams plus with third parties to keep up to date with internal strategy and vendor current and future technologies and strategies

Keep track of technical debt and provide solutions to mitigate.

MEASURES

Technical rollout timescales are devised and delivered OTOBOS

Client project delivery is completed within project timelines

Third line support provided to SLA and with appropriate knowledge sharing

Cost reduction targets are identified and met within specified timescales

Reporting is timely and accurate, and where possible automated

Evidence of consultancy to OpCo teams, regular minuted meetings, joint action plans, shared project proposals etc

Evidence of maintaining technical knowledge, eg course attendance, maintenance of consultancy qualification, attendance at vendor open days and product presentations

DIMENSIONS IMPACTED BY THE JOB

Directly responsible for :

Building new global Virtual Desktop Product and migrate use cases to the new product

Provide some services to users with hosted desktop in India (Cap Gemini), CEE, Poland etc

Consultancy to users not currently on AXA Group Operations managed services : EOL, Cognizant, Cap Gemini,…

Provide support for all AXA GO managed virtual desktops worldwide : 30.000 Users worldwide.

KEY INTERFACE

Internal :

Workplace Product Managers & Owners, Distributed, Networks

Service Owners

Local Market Business Partners

CTO

External :

Entity Architects

Entity Business Security

Relevant contacts Group Solutions

Proximity based workplace support teams

SKILLS

Proven experience of working within a project environment providing technical leadership, design and performance enhancement

Proven experience in understanding and utilising new technology in this environment and in identifying and resolving problems.

Strategic understanding of broad range of Virtual Desktop technologies

Ability to communicate ideas & solutions to audiences of all levels and nationalities, adapting style accordingly.

Ability to pass on relevant I.T. knowledge to others.

Ability to lead the development of I.T. solutions in Virtual Workplace

Ability to liaise with 3rd party suppliers and customers.

Solution design experience.

Must have a strong experience & understanding of the following technologies:

Citrix Xen Desktop 7.x plus legacy products

Citrix Cloud

Active Directory

Windows 11, Windows 10 & Windows Server 2012R2 > 2016 > 2019 > 2022

Deep technical knowledge and experience the following technologies required:

Broader Citrix product knowledge including Storefront & Netscaler

Citrix products that supplement XenApp and XenDesktop

Virtual Desktop Infrastructure environments incl ESX

Azure

Experience of management of key technology vendors at a senior level to ensure adequate support and provision of service

SCCM and Intune Distribution process and endpoint management

Ivanti Appsense management and integration

Powershell scripting in the Citrix environment as required

Expertise in Agile/Scrum is a plus

Some flexibility in working hours is required (occasional over-time or weekend/holiday work)

Able to follow change management procedures and internal guidelines.