Customer Service Representative

Ready to shape the future of science and global health? ATCC, a pioneer in biomaterials manufacturing, is seeking a Customer Service Representative for a hybrid role based in Manassas, VA, working 8:30 am - 5:00 pm each day: 4 days from home and 1 day in the office (Wed).

Join our team as a Customer Service Representative where you'll focus on building strong customer relationships, managing inquiries, and identifying trends in customer feedback. Your role will involve handling incoming calls and emails, ensuring customer satisfaction, and providing valuable insights to enhance our service quality.

Responsibilities

Website and General Customer Support:

Serve as the first point of contact with domestic customers or suppliers post sale.

Address and resolve customer complaints, offering diverse solutions and alternatives. Escalate issues when required and ensure thorough follow-up to achieve satisfactory resolution.

Handle post-sale customer inquiries and feedback efficiently. Manage and resolve challenges related to production scheduling, shipping, and invoicing to uphold customer satisfaction and enhance service quality.

Qualifications

High School diploma and 2-5 years' experience or equivalent experience.

Strong problem-solving abilities and a customer-centric mindset.

Excellent communication skills, both verbal and written.

Ability to use customer relationship management (CRM) software and other relevant tools.

Benefits

We Invest in You

Health & Wellness:

Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D

Work life balance with Paid Holidays and PTO

Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance

Employee Assistance Program offering around-the-clock counseling

Financial security:

401(a) (6% employer contribution) and 403(b) (2% match) retirement plans

Exceptional career advancement opportunities, recognition, and rewards

Corporate bonus program

Mission Focused:

Non-profit organization supporting critical life science research

We give scientists the tools they need to make discoveries that improve and save lives

Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission focused non-profit Equal Opportunity Employer, championing diversity and inclusivity. When you work at ATCC, you become a part of that mission, one we've committed to for almost 100 years. Shape the future of science with us.

ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Permanent