Junior Network Engineer, Tier 2

Junior Tier 2 Engineer, Network and Security

Role Summary:

The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no experience.

As a junior engineer within the Tier 2 organization, you will be provided mentorship and guidance from experienced engineers and you will be able to work on different customers’ technologies and products.

Internal Departments they will interact with:

The Junior Network Engineer, Tier 2 will be in direct contact with other Tier 2 Teams, Tier 1 teams, Supplier Management Team, Incident Managers and other teams within the company, depending on the problem and difficulties faced.

Main Responsibilities:

Main job responsibilities are:

Work over different customer and backbone environments

Configure and manage devices we provide to our end customers

Troubleshoot problems within GTT’s network

Participate in direct communication with customers and third party companies aiming to resolve the problem

Communicate internally with Incident Managers and Tier 1 engineers, providing help and assistance over different customers’ problems

Ideal Candidate Profile:

The ideal candidate should have the following skills:

Professional, structured and proactive approach

Self-motivated with excellent interpersonal and communication skills

Positive and approachable team player

Calm and productive under pressure

Detail-oriented and organized approach to work

Outside of the box thinking

Essential Criteria:

Essential for the job criterias are:

Good knowledge of network technologies, TCP/IP, routing, switching, etc

CCNA certificate or equivalent level of technical knowledge

General knowledge of telecom industry and standards

Knowledge over IP, MPLS and routing protocols (BGP, OSPF, IS-IS) in an ISP and enterprise environment

Demonstratable Cisco and Juniper knowledge

Qualifications/Courses:

Qualification: CCNA/JNCIA or equivalent knowledge

Hours/Travel/Shift:

Traveling is not expected, might occur rarely

Employee to work on Extended Business Hours Shifts (09:00-17:30 and 11:30-20:00)

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