Sales Support/Customer Service Specialist

Job Description

Sales Support/Marketing Specialist

During these challenging times Health Coalition is continuing our search for Super Stars to join our team. We understand the uncertainty of when self isolation will end and thus are unable to provide a specified date your employment will commence. However, we will be conducting Virtual interviews with all candidates who apply and meet the guidelines of our screening and testing process.

If you are interested in joining our team and are willing to wait for employment please contact us at the email below so we can begin our hiring process.

Position Overview:

A Sales Support /Marketing Associate is a member of Health Coalition’s internal Sales Team, responsible for supporting and assisting the team with outreach in order to generate sales and prospects. They also play an important role in ensuring customer satisfaction through accuracy and efficiency of their work. The ability to interact effectively with customers and colleagues is essential.

Working hours from 8:30AM to 5:30PM Monday through Friday,one hour lunch. Some overtime may be required.

Must be well groomed and professional; friendly with great customer service skills. ATTENTION TO DETAIL IS A MUST.

Duties and Responsibilities:

Keep records of customer interactions, process customer accounts and file documents through e-CRM system.

Recording sales trends and liaising with account managers to develop sales strategies.

Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.

Possess good team working skills to process workflow through other departments, such as, Accounting, Marketing, Purchasing, and Warehouse

Conduct online research. This may include industry information, scholarly websites, and different internet resources.

Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other developments.

Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. This includes checking product availability, tracking orders, product pricing.

Handling administrative duties for the company and its executives and management teams.

Must possess telemarketing skills and active listening skills to be able to perform outbound calls and assist with lead generation

Prepare a variety of reports, supply information requests, preparing forms/documents, arrange conference calls, and schedule meetings.

Other duties as assigned.

Skills and Requirements:

Excellent Communication Skills with a Strong Command of English Language (verbal and written)

Excellent customer service skills including ability to listen as well as to communicate effectively, both written and orally

Microsoft Office skills (Excel, Outlook, Word, PowerPoint and Publisher are a plus)

Highest level of professional ethics, integrity, and honesty

Passion for excellence and a strong sense of urgency

Team player; loyal to corporate goals and objectives

Excellent analytical and problem-solving skills

Must be internet savvy and able to perform various internet related tasks on a daily basis

Cooperation and concern for others, being pleasant with others on the job and displaying a good-natured, positive, and cooperative attitude, demonstrating initiative and a willingness to work

Ability to work in a fast-paced environment

Ability to multi-task, prioritize, manage time effectively, while accepting additional tasks and assignments as required.

Attention to detail, being careful and thorough in completing work tasks

Ability to assimilate new concepts and adapt to change

Education and Experience

Associates Degree or equivalent experience

Proficient computer skills, including Microsoft Office Suite or similar software

2 years related experience

Health Coalition, Inc. is a drug free workplace and is compliant in testing applicants prior to hiring. Employment with HCI is contingent upon results of a complete background verification and complete drug screening exam

Job Type: Full-time

Job Location:

Doral, FLCompany Description

This position will be working for the owners of Health Coalition, Inc. (HCI) is a wholesale distributor of pharmaceutical products such as Plasma Derivatives as well as Branded and Generic Oncolytics, IV Antibiotics and many other products and supplies. Our customer base includes physician’s offices, infusion centers, blood banks, pharmacies, hospitals. Looking for long term employees, who team players and will be part of our HCI family. As a family owned company, Commitment, Loyalty and Integrity are a must as we are looking for career minded professionals.

A long term career with HCI awaits the right candidate. Come see what it means to be part of the HCI difference and join our team.