Friendly Customer Service Representatives Tyler, TX

Job Description

Are you looking for a company that believes in the act of excellent customer service just as much as their values?

If so we have an exciting opportunity for you!

We are currently hiring for friendly dedicated Customer Service and Tech Support Agents!

Our client is America’s only Christian conservative wireless provider. They offer broad coverage on dependable, nationwide 4G or 5G LTE networks. They are committed to providing their members reliable wireless service and exceptional support while relentlessly fighting for their shared values. The company donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.

Position: Member Services Tech Support Agent

Pay: $20/hr.

Location: Ability to commute daily and work onsite in Tyler, TX (75701 Zip code)

Shift: Must be available to accept any 8 hour shift between the hours of operation: 9am-830pm Monday-Saturday

Job Description:

The Member Services Tech Support Agent is the first line of technical support and is responsible for answering and resolving technical support issues from our subscribers.

They will handle inbound/outbound calls, conduct activations, troubleshooting device and or network issues and answering complex account and billing related questions.

Be a subject matter expert within the area of technical support and customer service.

Meet operational standards by problem resolution, process improvement and customer-service standards.

Answer calls and handle questions and complaints professionally and in a timely manner.

Requirements:

Must be able to work fully onsite in Tyler, TX

1 year of Customer Service or Tech Support Experience Required.

Willing to work overtime and Saturdays.

Proficient in Microsoft Teams, and Microsoft Office Suite.

High School Degree or GED Required.

Excellent verbal, written and interpersonal communication skills.

Professional phone and email etiquette.

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.