Customer Service Representative

Job Description

Schedule

Monday-Friday

7:00AM-3:30PM

Benefits/Perks

Competitive Compensation

Paid Time Off

Matching 401K

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Reach out to current customers to provide upgrade options

Oversee customer RMAs and Trade-Ins.

Generate shipping labels for customers RMA requests

Follow up with customers

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

All applicants subject to drug screening and background check.