Reservations Agent

Job Description

JOB SUMMARY: Ideal candidates are highly motivated and effective at working in a fast-paced team environment. We are looking for The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner. Assist the Front Office team to facilitate communication between guests, hotel visitors, and colleagues to ensure a high level of service to everyone who visits out location.

ESSENTIAL DUTIES:

Provide prompt, courteous, and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts.

Respond to and provide information on hotel services, local attractions, travel directions, etc.

Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers, or travel agencies/wholesalers.

Designate and apply appropriate travel agency commissions.

Up-sell rooms, where possible according to established guidelines.

Perform any other duties as assigned by management.

Communication skills are utilized a significant amount of time when interacting with guests, clients, and employees.

Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions and training.

Mathematical skills, including basic math.

Strong problem solving, reasoning, motivating, organizational and training abilities.

Must speak fluent English, other languages a plus.

Any other duties as deemed necessary by management.

QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent preferred. College degree preferred but not required.

English fluency required.

Minimum one year experience of customer service. Experience hospitality preferred but not required.

Detail oriented. Organized and efficient.

Ability to prioritize tasks effectively. High quality standards for production and customer service.

Maintain a professional and courteous environment. Ability to effectively manage and problem solve situations.

Excellent interpersonal skills and the ability to build and maintain client relationships.

Able to effectively demonstrate associate competencies and participates in goal setting, performance feedback, and self-development activities.

Thorough knowledge of Microsoft Office, Excel, PowerPoint, Internet, and e-mail systems.

Knowledge of systems such as Opera and Delphi preferred.

Pay Rate: $17.50 per hr

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

Pacifica is an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.