Specialist Retention-Card-Voice & Virtual India

Schedule: Full-time

Role Responsibilities

JOB PURPOSE:

Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact centre

Officer would be a part of Inbound Sales team of India

Sales Targets to be met in terms of Products, MIX, Value and fees

RESPONSIBILITIES

Ensuring cards retention targets to be met

Tracking and closure of all leads and follow ups

Customer TAT to be maintained

Ensure all relevant MIS etc are maintained and updated for all related activities

High awareness of Product knowledge and process

Correct communication of features and charges across a range of banking products as applicable

Ensure adherence to MLP and KYC norms and standards Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

EDUCATION GRADUATE

Our Ideal Candidate

Copy and paste key skills, experience and qualifications required.

SKILLS AND COMPETENCIES

Graduate

Basic computer skills

Customer service expertise

Prioritization skills

Organizational and leadership skills

Uncompromising approach to customer service and problem resolution

Team Leadership and Interpersonal skills

Strong communication skills including good grammar and articulation

Strong analytical skills

Strong Presentation skills

Positive, polite, cheerful and courteous

Ability to work under pressure and multitask

Manage conflicts and solve problems

Good listening and sales skills

for job description.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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