Salesforce Consulting - Education / Sales / Service Cloud Functional

Line of ServiceAdvisory

Industry/SectorNot Applicable

SpecialismSalesforce

Management LevelManager

Job Description & SummaryWe believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organisations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s South East Asian Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Excellent written and verbal communication skills.

Utilise Education, Sales and Service Cloud configurations and omni studio to address customer requirements.

Translate business requirements into technical solutions within Salesforce products.

Provide guidance/coaching/training for Salesforce specialists on system configuration, functionality and enhancements as released by Salesforce.

Work with functional users to analyze business requirements and provide recommendations for enhanced Education Cloud functionality.

Perform Salesforce administration activities to support the day-to-day operations of the system.

Oversee the implementation of Salesforce Solutions, ensuring accuracy, timelines, and compliance with best practices and regulations

Experience eliciting high-level business requirements and creating detailed functional specs as well as other documentation like requirement traceability matrixes, work-flow diagrams and use-cases

Lead team and client meetings and to clearly articulate the solution being developed with all the stakeholders along with ability to walk stakeholders through marketing solutions

Work in a rapidly changing agile environment.

Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity and innovation

Serve as the bridge between PM, QA, development and client teams

Participate in the creation and execution of test plans, strategies, and communications (e.g. requirement traceability, test scripts, test data requirements, defect management)

Design and create training materials (e.g. job aids, reference guides, training manuals)

Oversee the management of project documentation

Education and Experience

6+ years of experience as a Salesforce Sales and Service Cloud Functional Analyst or Salesforce Sales and Service Cloud administrator

Experience with Salesforce Education Cloud is an added advantage.

Minimum 5 years of experience gathering and documenting requirements

Strong background in agile SCRUM agile practices and associated tools (Jira, Confluence, Slack, etc.)

Salesforce certifications.

Work experience in the Education sector is an added advantage.

NA

Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel RequirementsUp to 20%

Available for Work Visa Sponsorship?Yes

Government Clearance Required?No

Job Posting End Date

527586WD