Dispensary General Manager - Internals Only

DISPENSARY GENERAL MANAGER

The Dispensary General Manager will be responsible for the day-to-day operations at the retail level including staffing, training, scheduling, buying, visual merchandising, cash management, inventory management, and compliance adherence. This position requires competence in a fast-paced environment, strong leadership skills, and the ability to effectively interact with patients and other members of the Team to ensure a positive culture and the best possible patient experience for our clientele. You will be reporting directly to the Regional Dispensary Manager.

THE TEAM

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times. The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.

Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO

Hire and develop a team who are passionate about medical cannabis and the service they provide

Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy

Support and maintain BEYOND / HELLO’s mission and culture of positivity

Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded

Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease

Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines

Identify and develop process improvements to assist with company growth

Maintain thoughtful store scheduling to drive revenue while controlling overhead costs

Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times

Oversee End of Month inventory reconciliations and report any discrepancies in real-time

Develop strong vendor relationships and monitor, manage, and maintain proper inventory levels

Ensure accuracy for all cash handling in the front of house and back of house

Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration

Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory Team

Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics

Present a professional image in appearance, actions and words

Abide by city and state regulations at all times

Receive deliveries, build purchase orders, and maintain accurate records

Complete daily and weekly tasks/duties as assigned by Dispensary Regional Manager

Maintain neatness, organization, and overall cleanliness of the entire store

Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floor

Effectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issues

Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise

Provide support with various employee initiatives and team building

Provide support with various off and on hour events and specials

Report any and all issues or complaints relating to product to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real-time

Work closely with Team to run a clean, smooth, efficient and compliant store and maintain BEYOND / HELLO’s mission, values, and positive culture

EDUCATION & EXPERIENCE

High School diploma or General Education Development (GED) required

Associate or Bachelor’s degree in any field preferred

Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality

Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience

Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.

High-level critical thinking, attention to detail, mathematical, language, and reasoning skills

Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks

Frequently sitting and standing

Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds

Occasionally Twist/bend/stoop/squat, kneel/crawl

Must be able to work a flexible schedule to include weekends and holidays; May be requested to work additional time, as business demands require

Complete any needed assistance including oversight and coverage outside of

the assigned region as needed

An environment with moderate to loud noise level

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.